Service Appointment Coordinator

The Juris Agency; Delray Beach (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Professional Work Environment

Snacks and Coffee

Team Lunches

Bonus Opportunities

Uncapped Commission

Job summary

Ed Morse Automotive Group in Delray Beach, FL is seeking a Service Appointment Coordinator who will be the first point of contact for customers, guiding them with a warm voice and helpful attitude to ensure a great experience.

You'll answer calls, provide product/service information, assist with inquiries and document interactions, while working with the team to maintain high customer satisfaction in a fast-paced, professional environment.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency with computers and basic software applications.
• Ability to multitask and manage time effectively.
• Positive and customer-oriented attitude.
• Previous call center or customer service experience is a plus.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Provide accurate information about products and services.
• Assist customers with inquiries, requests, and issue resolution.
• Document customer interactions and transactions accurately.
• Follow communication guidelines and protocols.
• Collaborate with team members to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Computer literacy

Multitasking

Customer-centric attitude

Call center experience

Education

High school diploma

Job description

Job Description

Are you a people person with a knack for making others feel heard and valued? Ed Morse Automotive Group is looking for enthusiastic individuals to join our team as a Service Appointment Coordinator in Delray Beach, Florida. Imagine being the first point of contact for our valued customers, guiding them with a warm voice and a helpful attitude. You'll be the friendly face and reassuring voice of our brand, assisting them with their needs and ensuring they have a great experience. We believe in creating a supportive and positive environment where your contributions truly matter. This isn't just about answering phones; it's about building relationships and making a real difference in our customers' journey. If you're ready to bring your positive energy and excellent communication skills to a dynamic team, we can't wait to welcome you aboard!

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Professional Work Environment
• Snacks and Coffee
• Team Lunches
• Bonus Opportunities
• Uncapped Commission

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Provide accurate information about products and services.
• Assist customers with inquiries, requests, and issue resolution.
• Document customer interactions and transactions accurately.
• Follow communication guidelines and protocols.
• Collaborate with team members to ensure a high level of customer satisfaction.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Proficiency in using computers and basic software applications.
• Ability to multitask and manage time effectively.
• A positive and customer-oriented attitude.
• Previous call center or customer service experience is a plus.