Multi-Duty Receptionist - Summit Medical Group at Middlebrook

Summit Medical Group; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Summit Medical Group at Middlebrook is seeking a Multi-Duty Receptionist to join their practice. This full-time role greets, directs and schedules patients and visitors, and handles registration functions including copays and balances due.

A high school diploma is required, and prior medical office experience is preferred. Responsibilities include maintaining scheduling, handling calls, coordinating lab work, and ensuring confidentiality with a strong emphasis on customer service and teamwork.

Qualifications

• High School Diploma or equivalent.
• Prefer 1 year of experience in a medical office.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks-in patients, verifies and updates information in the medical records/databases, collects copays and balances.
• Assists patients with ambulatory difficulties and other needs while providing customer service.
• Maintains computerized scheduling and adheres to office scheduling policies.
• Handles phone calls for appointment confirmations, referrals, pre-certifications, etc.
• Files charts and coordinates lab work as requested.
• Sorts and delivers mail, medical records and other correspondence.
• Keeps the work area neat and orderly.
• Punctual attendance; notifies supervisor in advance for time off.
• Cooperates with coworkers and supports team success.
• Assists with charge entry and/or coding issues when requested.
• Attends meetings as required.
• Maintains confidentiality and adheres to compliance policies.
• Participates in site-level Quality Improvement activities.

Skills

Customer service

Scheduling

Phone skills

Data entry

Education

High School Diploma

Job description

Summit Medical Group at Middlebrook is seeking a Multi-Duty Receptionist to join their practice. This is a full time opportunity. This position greets, directs and schedules patients and visitors.

Examples of Duties (List does not include all duties assigned)

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service-oriented.
• Maintains computerized scheduling and follows office scheduling policies.
• Handles phone calls as appropriate (e.g. appointment confirmations, referral calls, pre-certs, etc.)
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 30 days in advance for time off (excluding emergencies.)
• Cooperates and helps out coworkers if needed and is committed to the success of the team.
• Assists with charge entry and/or coding issues, if requested.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.

Education

High School Diploma, or equivalent, required.

Experience

Prefer one-year experience in a medical office setting.

Equal Opportunity Employer

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