Front Office Receptionist

ENT Specialty Partners; Lewisville (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

ENT Specialty Partners seeks a Front Desk Receptionist to be the first point of contact for patients. You will manage check-in/out, appointments, calls, and essential administrative duties in a welcoming environment.

Responsibilities include verifying insurance, explaining charges, collecting payments, and maintaining accurate patient records. The role supports daily front desk operations in a fast-paced clinical setting.

Qualifications

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail‑oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in MS Office and scheduling systems.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co‑insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate patient records and demographics.
• Keep reception area clean, organized, and sanitized.
• Assist patients in distress and monitor waiting area for safety.
• Contribute to team efforts and perform additional tasks as requested.
• Responsibilities may evolve with clinic needs.

Skills

Customer service

Communication

Multitasking

Time management

Active listening

Organization

Education

High school diploma or GED

Tools

MS Office

Teams

Job description

About Us

ENT Specialty Partners (ESP) provides unparalleled strategic, financial, and operational support to partnering ear, nose, and throat practices. We collaborate with clinics that provide a wide range of services in otolaryngology - head and neck surgery, audiology, allergy, facial plastic surgery, pulmonology, and physical therapy. Guided by excellence, service, principles, and innovation, ESP aims to become the foremost provider of ENT services in the country. Our dynamic team prioritizes people and fosters a collaborative community of healthcare professionals delivering exceptional employee and patient care.

About Us

ENT Specialty Partners (ESP) provides unparalleled strategic, financial, and operational support to partnering ear, nose, and throat practices. We collaborate with clinics that provide a wide range of services in otolaryngology - head and neck surgery, audiology, allergy, facial plastic surgery, pulmonology, and physical therapy. Guided by excellence, service, principles, and innovation, ESP aims to become the foremost provider of ENT services in the country. Our dynamic team prioritizes people and fosters a collaborative community of healthcare professionals delivering exceptional employee and patient care.

About The Role

As the Front Desk Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. Key responsibilities include checking patients in and out, scheduling appointments, answering phone calls, processing point‑of‑service collections, and supporting daily front desk operations. You will also be responsible for maintaining a clean and organized reception area.

What You’ll Do

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co‑insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up‑to‑date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

Qualifications & Requirements

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail‑oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.

Behavioral Expectations

• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Ability to remain focused for extended periods and manage multiple tasks efficiently.
• Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.

Work Environment & Physical Expectations

• On-site, clinical office setting.
• Monday–Friday, daytime schedule; occasional after‑hours meetings may be required.
• Ability to sit for extended periods, move throughout the office as needed, and perform light lifting; manual dexterity required for frequent computer and phone use.