Customer Experience Appointment Representative

J.b.-Hun; Lowell (AR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term disability

Long-term disability

Paid time off

Six weeks maternity leave

Paid parental leave

Six paid holidays annually

Job summary

J.B. Hunt Transport, Inc. in Lowell, AR is seeking a Customer Experience Appointment Representative to support administration and logistics operations. Under supervision, you will schedule loads, verify delivery dates, and communicate with customers to ensure accurate appointment times and high satisfaction.

You will build relationships with customers and internal teams, track schedules, resolve discrepancies, and maintain records while supporting a busy, accuracy-driven environment.

Qualifications

• Minimum Qualifications: High School Diploma/GED with 1-2 year of working experience.
• Preferred Qualification: Bachelor's Degree with 1-2 year of working experience.
• Ability to multitask.
• Ability to communicate effectively over the phone all medium.
• Ability to embrace change.
• Proficient time-management skills.
• Ability to handle a stressful work-environment.
• This position is not eligible for employment-based sponsorship.

Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction.
• Track trailer pools to see if customer has available empties to determine scheduling.
• Provide documentation to validate customer disputes.
• Monitor customer’s freight for potential resets and reschedules to avoid penalties and maximize service.
• Resolve appointment requests for key customers with delivery dates within locked out areas.
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments.
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction.

Skills

multitask

communication

change management

time management

stress management

customer service

Education

Bachelor's in Business Administration/Management

Bachelor's in Business Communications

GED

High School Diploma

Job description

Job Title:Customer Experience Appointment RepresentativeDepartment:Administration, Facilities & SecretarialCountry:United States of AmericaState/Province:ArkansasCity:LowellFull/Part Time:Full timeJob Summary:Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveriesJob Description:Key Responsibilities: • Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction • Track trailer pools to see if customer has available empties to determine scheduling • Provide documentation to validate customer disputes • Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service • Resolve appointment requests for key customers with delivery dates within locked out areas • Build, maintain, and nurture relationships with new customers, existing customers, and other business segments • Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfactionQualifications:Minimum Qualifications: High School Diploma/GED with 1-2 year of working experience Preferred Qualification: Bachelor's Degree with 1-2 year of working experience Ability to multitask Ability to communicate effectively over the phone all medium Ability to embrace change Proficient time-management skills Ability to handle a stressful work-environment This position is not eligible for employment-based sponsorship.Compensation:Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.Benefits:The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.Education:Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, Intermodal, Transportation/LogisticsJob Opening ID:00651596 Customer Experience Appointment Representative (Open)This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.