Appointment Coordinator & Call Center Specialist

Esler Companies | Renewal by Andersen; Worcester (MA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401(k) with company match

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

A leading window replacement company in Worcester, MA is seeking an experienced Confirmation Specialist to manage appointment schedules and ensure pre-scheduled visit accuracy. In this role, you'll handle inbound and outbound calls and communicate effectively with field representatives. Candidates should possess call center experience and strong communication skills, along with a professional demeanor. This position offers a competitive starting salary, medical and dental benefits, and opportunities for career development.

Qualifications

• Call center experience required.
• Data entry experience of 2+ years is preferred.
• Comfortable navigating multiple applications and platforms.

Responsibilities

• Manage appointment calendars.
• Dispatch and communicate with field representatives.
• Follow up on canceled and rescheduled leads.

Skills

Strong communication skills

Ability to multitask in a fast‑paced environment

Call Center experience

Professional demeanor

Education

High school diploma or educational equivalent

Job description

A leading window replacement company in Worcester, MA is seeking an experienced Confirmation Specialist to manage appointment schedules and ensure pre-scheduled visit accuracy. In this role, you'll handle inbound and outbound calls and communicate effectively with field representatives. Candidates should possess call center experience and strong communication skills, along with a professional demeanor. This position offers a competitive starting salary, medical and dental benefits, and opportunities for career development.