Remodeling Appointment Coordinator

Luxury Bath Technologies Corporate; Chula Vista (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

A leading home improvement company based in California is seeking a Call Center Appointment Coordinator to engage with prospective customers, respond to inquiries, and schedule design consultations. The ideal candidate will have strong communication skills, be detail-oriented, and proficient in CRM usage. This role is vital for driving the company's growth and ensuring a smooth customer experience throughout the remodeling process.

Qualifications

• Ability to confidently answer homeowner questions and address concerns.
• Ability to manage multiple conversations and tasks simultaneously.
• Reliable attendance and punctuality.

Responsibilities

• Respond promptly to inbound leads from various sources.
• Schedule in-home design consultations between homeowners and Design Consultants.
• Accurately document all communication and activity in HubSpot CRM.
• Maintain a positive and helpful tone in all communications.

Skills

Strong phone and interpersonal communication skills

Professional and customer-focused communication style

Organized and detail-oriented work habits

Basic computer proficiency and comfort using CRM systems

Tools

HubSpot CRM

Email and SMS communication platforms

Job description

A leading home improvement company based in California is seeking a Call Center Appointment Coordinator to engage with prospective customers, respond to inquiries, and schedule design consultations. The ideal candidate will have strong communication skills, be detail-oriented, and proficient in CRM usage. This role is vital for driving the company's growth and ensuring a smooth customer experience throughout the remodeling process.