Inbound Calls & Scheduling Specialist

AP Corp - Window Film & Graphic Solutions; Sykesville (MD); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading window film and graphics company in Sykesville, Maryland, is seeking a Communication Administrative Coordinator to manage inbound calls and schedule appointments. This full-time role requires excellent phone coverage, proficiency in HubSpot CRM, and strong communication skills in both English and Spanish. The ideal candidate will thrive in a 100% in-office environment and support the sales team's scheduling needs effectively.

Qualifications

• At least 20 hours a week of phone coverage with a professional tone.
• Experience in lead qualification and appointment scheduling.
• Proficiency with HubSpot or similar CRM for real-time updates.
• Ability to document accurately and send timely confirmations.
• Strong written communication for customer-facing materials.
• Detail-oriented with a reliable follow-through.
• Ability to communicate in both Spanish and English.

Responsibilities

• Answer and qualify inbound calls and webform leads.
• Schedule residential and smaller commercial appointments.
• Keep the HubSpot CRM updated in real time with tasks.
• Maintain accurate calendars for the sales team.
• Provide first impressions with professionalism and clarity.
• Cross-train on various services and support coordination tasks.

Skills

Comfortable phone coverage

Lead qualification

Appointment scheduling

HubSpot CRM fluency

Strong written communication

Organized work habits

Bilingual Spanish/English

Job description

A leading window film and graphics company in Sykesville, Maryland, is seeking a Communication Administrative Coordinator to manage inbound calls and schedule appointments. This full-time role requires excellent phone coverage, proficiency in HubSpot CRM, and strong communication skills in both English and Spanish. The ideal candidate will thrive in a 100% in-office environment and support the sales team's scheduling needs effectively.