Appointment Confirmation Specialist - Growth & Bonuses

Empire Home Remodeling; Milwaukee (WI); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay + performance bonuses

Paid training

Growth opportunities within the company

Supportive team environment

Job summary

Empire Home Remodeling is seeking a motivated Call Center Confirmer to ensure scheduled appointments are confirmed with homeowners. This role demands exceptional customer service skills and effective communication with both homeowners and sales representatives.

Ideal candidates will possess strong phone skills, be detail-oriented, and thrive in a fast-paced environment. The position offers competitive pay and performance bonuses, along with opportunities for growth within a supportive team environment.

Qualifications

• Previous call center, customer service, or scheduling experience preferred.
• Comfortable working in a fast-paced environment.
• Reliable attendance and strong organizational skills.

Responsibilities

• Confirm scheduled appointments with homeowners by phone, text, and email.
• Maintain accurate records in the CRM system.
• Communicate effectively with sales representatives and management.

Skills

Strong communication and phone skills

Customer service experience

Organizational skills

Multitasking

Job description

Empire Home Remodeling is seeking a motivated Call Center Confirmer to ensure scheduled appointments are confirmed with homeowners. This role demands exceptional customer service skills and effective communication with both homeowners and sales representatives.

Ideal candidates will possess strong phone skills, be detail-oriented, and thrive in a fast-paced environment. The position offers competitive pay and performance bonuses, along with opportunities for growth within a supportive team environment.