Customer Experience Specialist - Inbound Calls & Scheduling

Window World of Boston; Burlington (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Window World of Boston is seeking a Customer Service Representative (CSR) to provide exceptional support to customers while working with a high volume of inbound/outbound calls. The CSR will manage appointments, document customer concerns, and ensure resolutions while maintaining a positive customer experience.

The ideal candidate should be energetic, possess strong communication skills, and have a customer-first mentality. Responsibilities include resolving customer issues, entering contracts in the CRM, and performing office duties.

Qualifications

• Energetic and positive attitude with a customer-first mentality.
• Strong communication skills to manage customer interactions effectively.
• Ability to document customer concerns and resolutions accurately.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services.
• Schedule sales and service appointments with customers.

Skills

Customer relations

Communication skills

Problem solving

CRM proficiency

Job description

Window World of Boston is seeking a Customer Service Representative (CSR) to provide exceptional support to customers while working with a high volume of inbound/outbound calls. The CSR will manage appointments, document customer concerns, and ensure resolutions while maintaining a positive customer experience.

The ideal candidate should be energetic, possess strong communication skills, and have a customer-first mentality. Responsibilities include resolving customer issues, entering contracts in the CRM, and performing office duties.