Appointment Coordinator

Joyful Smiles Pediatric Dentistry; Tinley Park (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A pediatric dental practice in Tinley Park seeks a front office coordinator to create a welcoming environment and manage patient interactions. Ideal candidates are organized, friendly, and possess strong communication skills. Join a dedicated team focused on providing exceptional care in a supportive atmosphere.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO

401k matching

Team outings

Qualifications

• Strong organizational, communication, and interpersonal skills.
• Excellent customer service skills with relevant experience.

Responsibilities

• Greet patients, manage check-in and check-out, and handle payments.
• Verify insurance, submit claims, and explain coverage to patients.
• Assist with social media management, postings, and correspondence.

Skills

Communication

Organizational Skills

Customer Service

Problem-Solving

Education

Experience in medical office administration

Proficiency in Microsoft Office

Tools

Dental Software

EMR Systems

Job description

Job Description

Are you a polished communicator with a graceful demeanor, ready to be the welcoming first impression of our practice?

Can you efficiently manage front office operations to maximize value for patients, coworkers, and our business?

Would you like to join our close-knit community of dedicated women, led by respected dentist and business owner Dr. Yaa McDonald?

Join the talented team at Joyful Smiles, recognized as a Top Ten Pediatric Dentist by Best Things Illinois.

Our offices provide specialized dental and orthodontic care for children and adolescents in a warm, family-friendly environment. We value providing outstanding care for patients and their families. If you're ready to be part of this exceptional team, apply now!

Learn more at our website.

Responsibilities

1. Build meaningful relationships with staff, patients, and their families.
2. Create a welcoming and comfortable experience for everyone.
3. Greet patients, manage check-in and check-out, and handle payments.
4. Use phone and computer to schedule appointments and manage patient flow.
5. Verify insurance, submit claims, and explain coverage to patients.
6. Provide information about services and treatment plans.
7. Manage patient communication and referral thank you notes.
8. Maintain updated statistics and reports for staff and doctors.
9. Assist with social media management, postings, and correspondence.
10. Ensure the front office and reception area are stocked and clean.
11. Coordinate with vendors and community partners.
12. Support coworkers by understanding their needs and timelines.

Qualifications

• A friendly smile, helpful attitude, and compassionate nature.
• A positive, motivated, and self-driven professional mindset.
• Strong organizational, communication, and interpersonal skills.
• Ability to prioritize tasks in a fast-paced environment.
• Focus on completing tasks and avoiding distractions.
• Reliable time management for self, patients, and staff.
• Integrity and accountability to ensure accuracy and timeliness.
• Dependability and respect within a team setting.
• Willingness to learn and accept constructive feedback.
• Patience, understanding, and creative problem-solving skills.
• Emotional intelligence and resilience to handle daily challenges.
• Excellent customer service skills with relevant experience.
• Proficiency in Microsoft Office and data entry.
• Experience in medical office administration, insurance, and EMR systems.
• Familiarity with dental software, coding, and billing is a plus.

Benefits

• Competitive wages based on experience.
• Health, Dental, Vision, Life, and Disability Insurance.
• PTO and 6 federal holidays.
• Employer-matched 401k up to 4% after 1 year.
• Team outings and employee events.
• A family-like, positive work environment.

Company Culture

• Detail-Oriented: Focused on quality and precision.
• Outcome-Oriented: Results-driven with a strong performance culture.
• People-Oriented: Supportive and fair.
• Team-Oriented: Cooperative and collaborative.

If you believe you're the ideal candidate, please submit your resume and a cover letter explaining why you're the best fit for this role.