Customer Advocate

Safelite Auto Glass; Evanston Township (MA, IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Advocate to deliver exceptional service and manage customer interactions. This role involves greeting customers, handling administrative processes, and providing creative solutions to customer concerns. With a focus on work-life balance, the company offers competitive pay, comprehensive benefits, and a supportive environment for career growth. If you thrive in a dynamic setting and are passionate about customer service, this opportunity is perfect for you.

Benefits

401(k) plan with company matching

Medical coverage plans

Paid time off (PTO)

Paid volunteer days

Tuition reimbursement

Paid training

Tools and resources for success

Qualifications

• 1-3 years of experience in telephone operations or business administration.
• Ability to provide world-class customer service in a fast-paced environment.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly.
• Manage incoming calls and emails for service issues and pricing.
• Complete work order information and administrative tasks.

Skills

Customer Service

Telephone Operations

Business Administration

Education

High School Diploma/GED

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You'll Get

• Competitive weekly base pay up to $21.50/hr.

• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 annually in tuition reimbursement.

• Paid training and all the tools and resources you'll need to be successful.

• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.

• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.

• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.

• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.

• Review orders from the national contact center and manage dealer part orders and special accounts.

• All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent required.

• Experience: 1-3 years telephone operations or business administration experience required.

• Ability to provide world class customer service in a changing, fast-paced operation.

• Present a professional appearance and wear personal protective equipment.

• Ability to travel up to 10%.

#LI-CM1

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.