Service Loyalty Coordinator (Appointment Coordinator)

AutoNation; Westmont (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Service Loyalty Coordinator to enhance customer relationships and streamline service appointments. In this entry-level role, you will engage with customers through outbound calls, ensuring their needs are met while scheduling appointments efficiently. This position offers a chance to grow within a dynamic environment, where your contributions will directly impact customer satisfaction and service efficiency. Join a company committed to making a positive difference in the automotive industry and enjoy a range of benefits, including competitive pay and comprehensive insurance options.

Benefits

Competitive pay and 401(k) matching

Health, dental, vision insurance

Employee discounts on vehicles

Access to exclusive deals

Participation in cancer research initiative

Qualifications

• High School Diploma or equivalent is required.
• 1 year of college or technical school, or related experience preferred.

Responsibilities

• Make outbound service calls and schedule appointments for the Service Department.
• Ensure timely communication of messages to service consultants.
• Collect retail charges and provide change and receipts to customers.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Basic Math

Education

High School Diploma

One year of college or technical school

Job description

Service Loyalty Coordinator (Appointment Coordinator)

Join to apply for the Service Loyalty Coordinator (Appointment Coordinator) role at AutoNation.

Overview

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering customers to make informed decisions. With a nationwide network of dealerships and a recognized brand, we provide a wide range of new and used vehicles, financing options, parts, and expert maintenance and repair services. Through our DRV PNK initiative, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive impact in our communities.

Role Summary

The Service Loyalty Coordinator makes outbound service calls, builds relationships with customers, and schedules appointments for the Service Department.

Responsibilities

1. Ask qualifying questions to understand customer needs and direct calls accordingly.
2. Ensure timely communication of messages to service consultants.
3. Make service appointments when service consultants are unavailable; route appointment info to the appropriate personnel.
4. Provide reports to dealership management.
5. Collect retail charges via cash, check, or authorized charge accounts.
6. Provide proper change and receipts to customers.
7. Process and document charge purchases following established policies.
8. Close internal repair orders promptly and route to billing.
9. File copies of repair orders and parts tickets appropriately.

Qualifications

• High School Diploma or equivalent.
• One year of college or technical school, or 3-6 months related experience/training, or equivalent education/experience.
• Ability to read, write, perform basic math, and understand written instructions.
• 6-12 months of previous work experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Previous industry experience is a plus.

Benefits & Perks

• Competitive pay and 401(k) matching.
• Health, dental, vision insurance, and maternity benefits.
• Employee discounts on vehicles, services, and parts.
• Access to exclusive deals through YouDecide.
• Participation in our DRVPNK initiative supporting cancer research.

Additional Information

We are committed to diversity, equity, and inclusion. Candidates from all backgrounds are encouraged to apply. Even if you don't meet every requirement, we welcome your application. Join us in fostering a culture of belonging and making a positive impact in the automotive industry.

Job Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Motor Vehicle Manufacturing