Appointment Coordinator - Neuroscience

Rochester Regional Health; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Appointment Coordinator to enhance patient experiences through exceptional service and organizational skills. In this role, you will interact with patients, providers, and payers, ensuring a seamless healthcare journey. Your ability to multitask while providing compassionate support will be key to your success. Join a forward-thinking organization that values employee wellbeing and offers a robust benefits package, including pension and tuition reimbursement. If you are passionate about making a difference in patient care and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Pension Plan

Retirement Plan

Comprehensive Benefits Package

Tuition Reimbursement

Benefits Effective Date of Hire

Same Day Pay through Daily Pay

Qualifications

• 2 years of experience in healthcare or customer service required.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide courteous and prompt service to patients and providers.
• Utilize EMR for scheduling and communication with patients.

Skills

Customer Service Skills

Communication Skills

Multitasking

Compassion and Empathy

Knowledge of Medical Terminology

Education

Associates Degree

Tools

Electronic Medical Records (EMR)

Computer Proficiency

Job description

HOW WE CARE FOR YOU:

At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

• Pension Plan
• Retirement Plan
• Comprehensive Benefits Package
• Tuition Reimbursement
• Benefits Effective Date of Hire
• Same Day Pay through Daily Pay

SUMMARY

As an Appointment Coordinator, you will play a central role in shaping our patients’ overall experience and level of satisfaction with Rochester Regional Health – outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.

STATUS: Full Time

LOCATION: Neurology - RGH

DEPARTMENT: Neuroscience

SCHEDULE: Monday - Friday Days

ATTRIBUTES

• 2 years related work experience in a healthcare setting or customer service setting required
• Associates Degree Preferred
• Embraces a culture of customer-centric behavior and innovation is critical for success in this role.
• Possesses strong customer service skills and the ability to demonstrate compassion and empathy. Knowledge of medical terminology preferred.
• Strong verbal and written communication skills including good voice quality, good diction, and articulation are strongly preferred. Knowledge of terminology used by insurance/managed care health plans preferred.
• Ability to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer.
• Proficiency in use of computers.

RESPONSIBILITIES

• Customer Service: Provide courteous, attentive and prompt service to all those you work with and support
• Collaboration: Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
• EMR (Electronic Medical Records) utilization: Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
• Portal management: Enroll and activate patient portal accounts, answer questions and/or resolve any user issues
• Compliance: Ensure your work is compliant with all policies and procedures

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE: $17.65 - $19.30

CITY: Rochester

POSTAL CODE: 14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.