Patient Appointment Coordinator - Full-Time, Days

University of Chicago Medical Center; Burr Ridge (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a world-class academic healthcare system as a Patient Appointment Coordinator at an innovative medical center. This role involves managing patient scheduling and providing exceptional customer service while maintaining effective relationships with patients and staff. As part of a dedicated team, you will contribute to achieving performance targets and enhancing the patient experience. If you have a passion for healthcare and a commitment to excellence, this position offers an exciting opportunity to make a meaningful impact in a collaborative environment.

Qualifications

• High School Diploma required with excellent interpersonal and customer service skills.
• Ability to handle multiple priorities and use medical terminology effectively.

Responsibilities

• Responsible for answering and responding to calls at the Burr Ridge Access Center.
• Obtain, verify, and input patient information while documenting messages electronically.

Skills

Interpersonal Skills

Customer Service Skills

Verbal Communication Skills

Typing Skills (35 wpm)

Data Entry Skills

Problem Solving

Education

High School Diploma

Associate or Bachelor’s Degree

Tools

Epic

Job description

Job Description

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Appointment Coordinator at our Burr Ridge Access Center. Please note this position will be located in Burr Ridge. In this role, you will be assigned to specialty scheduling hubs and be responsible for answering and responding to telephone calls received through the main telephone lines of the ambulatory practices.

The Patient Appointment Coordinator will obtain, verify, and input demographic, insurance, and referring physician information as required, document messages electronically using appropriate medical terminology, triage calls per protocol, and assist callers in a manner consistent with the Ideal Patient Experience approach and philosophy. The Patient Appointment Coordinator will be accountable for achieving performance and service targets and metrics.

Required Qualifications:

• High School Diploma required
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers
• Exceptional customer service skills, including the ability to use independent thinking, sound judgment, and creativity when resolving customer issues
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Basic office skills including 35 wpm typing and 4500 keystrokes an hour
• Ability to accurately and efficiently enter alphanumeric data on screen
• Ability to use personal computers and select software applications including Epic
• Successful completion of Cadence Scheduling system training and competencies

Preferred Qualifications:

• Associate or Bachelor’s Degree preferred
• Knowledge of basic medical terminology

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days – 8:30am-5:00pm
• Unit/Department: Burr Ridge Access Center - OB/Gyn
• CBA Code: 743 Clerical
• Work Location: Burr Ridge Access Center

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent, and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.