Appointment Coordinator

Midwest Orthopaedics at Rush, LLC; Westchester (IL); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a leading orthopedic service provider as a full-time Appointment Coordinator. This role offers the chance to make a significant impact on patient care while working in a supportive environment. You'll be responsible for managing appointment scheduling, maintaining accurate patient records, and ensuring smooth communication between patients and healthcare providers. With a focus on teamwork and professionalism, you'll help uphold the high standards of care that this innovative firm is known for. Enjoy a comprehensive benefits package and the opportunity for career growth in a dynamic and rewarding setting.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Savings Plan

Tuition Reimbursement

Quarterly Incentives

Employee Assistance Program

Pet Insurance

Company-paid Life Insurance

Qualifications

• 1+ year experience in a medical office setting preferred.
• Ability to operate office equipment and communicate effectively.

Responsibilities

• Book appointments and enter patient information into systems.
• Maintain physician schedules and assist staff as needed.
• Ensure compliance with state and federal laws.

Skills

Effective Communication

Multi-tasking

Data Entry Accuracy

Customer Service

Education

High School Diploma or GED

Tools

NextGen

Athena

Basic Office Equipment

Job description

It’s the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked 6th in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join in? We are seeking a full-time Appointment Coordinator to be based at our corporate office near Oak Brook, IL. Candidate will have the ability to work remotely. Training will be onsite at the corporate office.

Responsibilities

• Work with patients/physicians/callers in a polite and helpful manner to book appointments, enter demographic data, insurance information, and any other relevant information into the NextGen and Athena system. Reschedule patient appointments when necessary and relay messages to staff.
• Follow up on patients who are missing necessary information.
• Answer telephone, screen calls, take messages, and provide information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Supplement office staff when requested and be receptive to additional assignments/projects as delegated by supervisor.
• Maintain a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Assist staff members when necessary in a positive and professional manner to ensure the patients receive the utmost care.
• Perform work with accuracy to minimize error correction by other staff members.
• Double check data entry to ensure the correct information has been entered into the NextGen and Athena system.
• Organize and prioritize work to make sure projects are completed in a timely and efficient manner.
• Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA.
• Adapt to change in a positive and professional manner.
• Any and all other duties as assigned.

Ability to:

• Operate basic office equipment such as a computer, phone, and fax machine.
• Multi-task and work in a fast-paced environment.
• Communicate effectively verbally and in writing.
• Work and communicate with patients, physicians, and staff at all levels of the organization.

Education and/or Experience

• High school diploma or general education degree (GED).
• Call center experience is a plus.
• A minimum of one year work experience, preferably in a medical office setting.

What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Range: $22.30 per hour

• Quarterly Incentives (based on meeting individual and group goals).
• Medical, Dental, and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.