Inside Sales: Appointment Confirmation Specialist

Renewal-By-Andersen; Orlando (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

Job summary

Renewal by Andersen of Florida is seeking an Inside Sales Center Confirmation Agent to maximize conversion of calls, leads, and inquiries into scheduled appointments. You will help maintain a calendar of qualified appointments and support sales consultants with timely responses to inquiries.

The role requires at least 1 year in sales/marketing and customer service, with comfort using dual monitors and fast typing. E-Verify participation and a background check are part of the process.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of Sales & Marketing experience.
• At least 1 year of customer service and professional phone etiquette experience.
• Prior experience in home improvement or appointment setting is a plus.
• Must have reliable transportation and be comfortable using dual computer screens.
• Typing speed of at least 30 words per minute.
• Must be willing to undergo a criminal background check and participate in E-Verify.

Responsibilities

• Manage the team calendar, ensuring it stays filled with qualified appointments.
• Complete daily appointment confirmations within the established time frame.
• Respond promptly to inquiries from sales consultants about scheduled appointments.
• Professionally handle inbound calls, emails, and live chats from homeowners.
• Place outbound calls to potential clients and previous customers to generate more leads.
• Record detailed notes of homeowner interactions and qualify incoming leads.

Skills

Sales & Marketing Experience

Customer Service & Phone Etiquette

Education

High School Diploma or Equivalent

Job description

Renewal by Andersen of Florida is seeking an Inside Sales Center Confirmation Agent to maximize conversion of calls, leads, and inquiries into scheduled appointments. You will help maintain a calendar of qualified appointments and support sales consultants with timely responses to inquiries.

The role requires at least 1 year in sales/marketing and customer service, with comfort using dual monitors and fast typing. E-Verify participation and a background check are part of the process.