Applied AI Cloud Solutions Architect (Customer Engineer)

Socket.dev; Mountain View (CA); On-site; USD 174,000 - 252,000; Full time

Benefits offered by this job

Bonus target

Equity

Benefits

Job summary

Google Cloud is seeking an Applied AI Customer Engineer to accelerate customer success by delivering technical expertise in Conversational AI and customer experience. You will bridge business needs with Generative AI solutions and lead architectures for scalable deployments.

In collaboration with Sales, you will differentiate Google Cloud in high-stakes engagements, guide PoCs to production, and help customers design architectures that improve productivity and collaboration across their

Qualifications

• Bachelor’s degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 10 years of experience with designing cloud-native enterprise-grade technical architecture in customer-facing or support roles.
• 1 year of experience with Conversational AI technologies, including designing conversational flows/agents and operating Speech-to-Text, Text-to-Speech (STT/TTS).
• Experience building or leveraging AI solutions, ML APIs, prompting, agent tooling, eval frameworks, and modern AI frameworks, and embedding into demos.
• Experience engaging with and presenting to both technical stakeholders and executive leadership.

Responsibilities

• Serve as a trusted advisor to prospective and existing customers, explaining technical features and designing cloud-based architectures.
• Provide technical guidance on integrating AI solutions with existing enterprise data stacks and third-party stacks such as CRM, etc.
• Lead the rapid development of Proof-of-Concepts (PoCs) and Minimum Viable Products (MVPs), demonstrating the practical application of Google Cloud solutions, troubleshoot technical roadblocks, and recommend integration strategies for end-to-end Google Cloud solutions.
• Collaborate with product management to prioritize solutions that drive customer adoption and share in-depth AI expertise through product briefings and technology advocacy.
• Present the business value of Applied AI solutions to executive leaders and represent Google Cloud at conferences and industry events.

Skills

Cloud architecture

Conversational AI

AI solutions & ML frameworks

Stakeholder communication

Executive presentation

Education

Bachelor's degree or equivalent

Tools

CRM systems

Ticketing platforms

Telephony platforms

Job description

Google Cloud is seeking an Applied AI Customer Engineer to accelerate customer success by delivering technical expertise in Conversational AI and customer experience. You will bridge business needs with Generative AI solutions and lead architectures for scalable deployments.

In collaboration with Sales, you will differentiate Google Cloud in high-stakes engagements, guide PoCs to production, and help customers design architectures that improve productivity and collaboration across their