Applications Support Specialist - Temp-to-Hire Tech Focus

AppleOne Employment Services; Cleveland (OH); On-site; USD 30,000 - 32,000; Full time

Job summary

AppleOne Employment Services in Cleveland, OH, is seeking a Technology Applications Specialist for a temp-to-hire role. You will support enterprise software, troubleshoot issues, and train users, leveraging strong customer service and problem-solving skills.

The role offers exposure to live production systems, application administration, and cross-functional collaboration. Ideal candidates have 1–2 years in IT support and a detail-oriented approach to continuous improvement.

Qualifications

• 1–2 years of related experience in application support or similar IT role.
• High School Diploma or equivalent required.
• Strong troubleshooting, documentation, and customer service skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Monitor, maintain, and troubleshoot software applications and live production systems.
• Provide application administration, technical support, and quality testing for business tools.
• Document support requests, steps, and resolutions in tracking systems.
• Develop and deliver technical training for customers or end users.
• Collaborate with internal teams and partners to resolve issues and improve systems.
• Identify opportunities to improve performance and user satisfaction.

Skills

Troubleshooting

Documentation

Customer service

Communication

Time management

Analytical problem solving

Education

High School Diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Job description

AppleOne Employment Services in Cleveland, OH, is seeking a Technology Applications Specialist for a temp-to-hire role. You will support enterprise software, troubleshoot issues, and train users, leveraging strong customer service and problem-solving skills.

The role offers exposure to live production systems, application administration, and cross-functional collaboration. Ideal candidates have 1–2 years in IT support and a detail-oriented approach to continuous improvement.