Technology Applications Specialist

AppleOne Employment Services; Cleveland (OH); On-site; USD 30,000 - 32,000; Full time

Job summary

AppleOne Employment Services in Cleveland, OH, is seeking a Technology Applications Specialist for a temp-to-hire role. You will support enterprise software, troubleshoot issues, and train users, leveraging strong customer service and problem-solving skills.

The role offers exposure to live production systems, application administration, and cross-functional collaboration. Ideal candidates have 1–2 years in IT support and a detail-oriented approach to continuous improvement.

Qualifications

• 1–2 years of related experience in application support or similar IT role.
• High School Diploma or equivalent required.
• Strong troubleshooting, documentation, and customer service skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Monitor, maintain, and troubleshoot software applications and live production systems.
• Provide application administration, technical support, and quality testing for business tools.
• Document support requests, steps, and resolutions in tracking systems.
• Develop and deliver technical training for customers or end users.
• Collaborate with internal teams and partners to resolve issues and improve systems.
• Identify opportunities to improve performance and user satisfaction.

Skills

Troubleshooting

Documentation

Customer service

Communication

Time management

Analytical problem solving

Education

High School Diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Job description

• $22 to $23 per hour.
• Temp-to-hire.
• Cleveland, OH.

A Technology Applications Specialist opportunity is available in Cleveland, OH for a detail-oriented IT professional with strong application support, troubleshooting, and customer service skills. This temp-to-hire role is ideal for someone with 1-2 years of experience who enjoys solving technical issues, supporting enterprise software applications, and helping users get the most out of business technology.

In this role, you will work in a collaborative technical support environment where accuracy, responsiveness, and continuous improvement are valued. The position offers exposure to live production systems, application administration, quality testing, technical training, and cross-functional problem solving. Candidates who enjoy teamwork, supportive leadership, structured processes, and opportunities to build a long-term technical career will find this role especially rewarding.

Key Responsibilities

• Monitor, maintain, and troubleshoot software applications and live production systems to support performance, security, and uptime.
• Provide application administration, technical support, and quality control testing for business software tools and workflows.
• Document support requests, troubleshooting steps, project activity, and resolutions in an activity tracking or ticketing system.
• Develop and deliver technical training for customers or end users on application features, workflows, and best practices.
• Collaborate with service management teams, internal departments, and external partners to resolve technical issues and support system improvements.
• Identify opportunities to improve application performance, workflow efficiency, and overall customer satisfaction.

Required Qualifications and Skills

• Support enterprise software applications, live systems, and technical workflows.
• Troubleshoot application, connectivity, and user-related technical issues.
• Document support activity, project time, and issue resolution in tracking systems.
• Assist with application testing, administration, and customer training.
• 1-2 years of related experience in application support, software support, technical support, or a similar IT role.
• High School Diploma or equivalent required.
• Strong computer, connectivity, and technical troubleshooting skills.
• Proficiency with Microsoft Office Suite.
• Strong organizational, time-management, and analytical problem-solving abilities.
• Excellent verbal and written communication skills.
• Customer-focused approach with the ability to support users professionally and effectively.

Preferred Qualifications

• Bachelor’s degree in a related technical field.
• Experience with ServiceNow or similar ticketing systems.
• Familiarity with coding or scripting languages such as PowerShell, Bash, JavaScript, or Python.
• Understanding of data analytics or enterprise database systems.
• General knowledge of networking, Active Directory, office imaging products, or document management systems.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.