Onsite IT Support Specialist (Temp) — Windows & Mac

Sourcebooks

Naperville (IL)

On-site

USD 32,000 - 34,000

Full time

2 days ago

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Job summary

Sourcebooks is seeking a detail-oriented IT Technical Support Specialist for a temporary two-month assignment in Naperville. You will be the first point of contact for staff IT needs, handling requests via email, Teams, tickets, and in person, diagnosing and resolving common issues in a mixed Windows and macOS environment.

This onsite role will document troubleshooting steps, contribute to the knowledge base, and assist with orientations, trainings, and company webinars.

Qualifications

At least 1 year in a 300+ user Active Directory environment with Microsoft 365.
Strong Windows and macOS hardware/software knowledge.
Excellent communication, organizational, planning, documentation, and writing skills.
Ability to work independently and collaboratively as part of a team.

Responsibilities

Provide frontline IT support to staff via email, Teams, tickets, and in person.
Diagnose and resolve common technical issues, including password resets and connectivity problems.
Support a mixed Windows and macOS environment.
Document troubleshooting steps and outcomes for knowledge base.
Lead or contribute to IT projects and process improvements.
Set up webinars, meetings, and conferences and assist with onboarding.

Skills

Active Directory

Microsoft 365

Windows

macOS

Communication

Documentation

Training

Teamwork

Problem solving

Asset management

Tools

Monday.com

Smartsheet

Ticketing systems

Job description

This onsite role will document troubleshooting steps, contribute to the knowledge base, and assist with orientations, trainings, and company webinars.

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