Tech Specialist: Repairs, Support & Customer Care

Apple; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical & dental

Stock programs

Employee stock plan

Product discounts

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail in Columbus, OH is seeking a Technical Specialist to deliver expert technical support and exciting product experiences for customers.

You will troubleshoot hardware and software issues, educate customers on repair options, and work with team leaders to identify recurring problems while upholding Apple's diverse and inclusive culture.

This role also offers a benefits package including stock programs and opportunities for growth within Apple.

Qualifications

• Availability to work nights, weekends, and holidays.
• Proven troubleshooting skills for Apple products.
• Strong interpersonal and customer service skills.
• Willingness to learn and deepen product knowledge.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide technical support and troubleshooting for customers.
• Educate customers about repair options and services.
• Troubleshoot, diagnose, and resolve hardware and software issues.
• Collaborate with team leads to identify recurring repair problems.
• Deliver exceptional service and recommend products and services.
• Support customer-facing activities on or off the sales floor.

Skills

Apple product knowledge

Troubleshooting

Interpersonal skills

Customer service

Fast-paced adaptability

Job description

Apple Retail in Columbus, OH is seeking a Technical Specialist to deliver expert technical support and exciting product experiences for customers.

You will troubleshoot hardware and software issues, educate customers on repair options, and work with team leaders to identify recurring problems while upholding Apple's diverse and inclusive culture.

This role also offers a benefits package including stock programs and opportunities for growth within Apple.