Applications Support Specialist — IT & Integrations

Stout; Detroit (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Total rewards program

Wellness options

Flexible work schedules

Discretionary time off

Job summary

Stout is seeking an Applications Support Specialist to manage a diverse portfolio of business applications, troubleshoot complex issues, and collaborate with IT, stakeholders, and vendors to ensure smooth operations. You will help implement new applications, document processes, and improve reliability across the app landscape.

The role emphasizes technical curiosity, problem-solving, and proactive support while working with enterprise systems and data security considerations in a dynamic

Qualifications

• 4+ years of progressive experience in information technology, application support, technical support, systems support, or a related discipline.
• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent professional experience.
• Demonstrated analytical, troubleshooting, and problem-solving skills with the ability to independently investigate complex issues through resolution.
• Strong technical curiosity and persistence, with a demonstrated willingness to experiment, research, test assumptions, and use available resources to solve unfamiliar problems.
• Experience supporting business applications and working with business stakeholders, technical resources, and third-party vendors.
• Experience participating in technology implementations, application upgrades, migrations, integrations, or similar initiatives.
• Broad understanding of IT concepts and how applications interact with infrastructure, identity, integrations, data, and security.
• Ability to interpret logs, configuration information, error messages, and other diagnostic information to support troubleshooting.
• Strong organizational skills with the ability to manage multiple priorities and assignments simultaneously.
• Demonstrated initiative, ownership, attention to detail, and follow-through.
• Excellent written and verbal communication skills with the ability to work effectively with technical and non-technical stakeholders.
• Ability to work independently and collaboratively across teams.
• Ability to handle confidential and sensitive information with appropriate discretion.
• Proficiency with Microsoft Office and Microsoft 365 applications.
• Must be qualified to work in the U.S. without employer sponsorship.

Responsibilities

• Assume operational ownership of assigned business applications and develop a strong understanding of their functionality, configuration, integrations, dependencies, data flows, security requirements, and support models.
• Provide technical and operational support for existing and newly implemented applications, including investigation and resolution of complex issues.
• Use logs, configuration settings, data, vendor documentation, diagnostic tools, and other available resources to troubleshoot application issues and identify root causes.
• Persistently investigate problems that do not have an obvious solution, testing hypotheses and exploring alternative technical approaches until an appropriate resolution or path forward is identified.
• Coordinate with business stakeholders, IT teams, and third-party vendors to resolve application issues and ensure high-priority matters are appropriately escalated and communicated.
• Identify recurring issues, risks, and opportunities to improve application reliability, usability, performance, and support processes.
• Work with business stakeholders to understand requirements and application-related challenges and identify practical technical solutions.
• Participate in application implementations, upgrades, migrations, integrations, and enhancements.
• Work closely with the Project Manager to support requirements, testing, issue and risk tracking, implementation planning, and deployment activities.
• Support the transition of new applications into ongoing operations, including documentation, knowledge transfer, support procedures, and operational readiness.
• Manage assigned application activities and smaller initiatives from inception through completion.
• Coordinate with application vendors for technical support, maintenance, upgrades, and enhancements.
• Assist with application configuration, integrations, APIs, access, permissions, and security-related activities.
• Develop and maintain application documentation, support procedures, and technical knowledge resources.
• Quickly learn new applications, technologies, and business processes as Stout's application portfolio evolves.

Skills

Analytical thinking

Troubleshooting

Problem solving

Communication

Independence

Stakeholder collaboration

Education

Bachelor's degree in Computer Science, Information Technology, MIS, or related field, or equivalent

Tools

SQL

APIs

Job description

Stout is seeking an Applications Support Specialist to manage a diverse portfolio of business applications, troubleshoot complex issues, and collaborate with IT, stakeholders, and vendors to ensure smooth operations. You will help implement new applications, document processes, and improve reliability across the app landscape.

The role emphasizes technical curiosity, problem-solving, and proactive support while working with enterprise systems and data security considerations in a dynamic