Applications Support Manager - Asst. Vice President

Citi; Tampa (FL); On-site; USD 87,000 - 131,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Life insurance

Wellness programs

Paid time off

Job summary

Citi in Tampa, FL is seeking an Applications Support Manager to lead an Apps Support team, oversee incident escalation, and ensure service reliability across regions. You will guide daily operations, monitor real-time performance, and coordinate with internal users, traders, and external vendors to minimize disruption.

The role requires 5–8 years in apps support with people management, strong communication, and proven ability to plan workloads and influence stakeholders.

Qualifications

• 5-8 years experience in Apps Support with commensurate people management experience.
• Experience with real-time monitoring systems.
• Clear and concise written and verbal communication skills.
• Confidence in communications to keep stakeholders informed.
• Effective prioritization skills and high energy.
• Good interpersonal and teamwork abilities.
• Issue tracking and reporting using tools.
• Ability to plan and organize workload.

Responsibilities

• Manages an apps support team.
• Oversees process for technical issue escalation; prioritizes technical issue resolution.
• Ensures resource gaps are addressed to avoid business service disruption.
• Oversees resolution of major system outages with communication to interested parties.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Act as liaison between users/traders, internal tech groups and vendors.
• Provides technical oversight across systems and applications; leverages skills across apps support area.
• Owner of Support Project items: Stability, Efficiency, and Effectiveness initiatives.
• Resolves issues using domain knowledge within apps support area.
• Provides evaluative judgment based on analysis of facts in complex situations.
• Participates in budgeting and procedures affecting the apps support area.

Skills

People management

Leadership

Real-time monitoring

Stakeholder comms

Issue tracking

Prioritization

Collaboration

Risk management

Education

Bachelor’s/University degree or equivalent experience

Job description

The Applications Support Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities

• Manages an apps support team.
• Oversees process for technical issue escalation; prioritizes technical issue resolution.
• Ensures resource gaps are addressed as a priority to avoid business service disruption.
• Oversees resolution of major system outages ensuring communication to interested parties.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Provides technical oversight across systems and applications; leverages skills across apps support area.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Applies good understanding of concepts and procedures within own apps support area to resolve issues.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Responsible for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the apps support area; influences resource planning.
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates.
• Develop and maintain technical support documentation.
• Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties
• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 5-8 years experience in an Apps Support role with commensurate people management experience.
• Experience with real-time monitoring systems
• Consistently demonstrates clear and concise written and verbal communication skills
• Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated
• Effective prioritization skills and high energy.
• Good interpersonal and communication skills, great teammate
• Issue tracking and reporting using tools
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholde

Education

• Bachelor’s/University degree or equivalent experience

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Job Family Group

Technology

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Job Family

Applications Support

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Time Type

Full time

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Primary Location

Tampa Florida United States

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Primary Location Full Time Salary Range

$87,280.00 - $130,920.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date

Jun 23, 2026

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