Applications Engineer I — RF/Networking Solutions (Hybrid)

Silvus Technologies; Irvine (CA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Job summary

Silvus Technologies, a leading provider of MANET and MIMO communications systems, seeks an Applications Engineer-I to join the Sales Engineering team in Irvine, CA. You will collaborate with customers and internal teams to drive product development and deliver complete integration solutions.

The role involves defining new products, testing features, and providing hands-on technical support, including field testing and demos.

Qualifications

• Bachelor of Science degree in Computer or Electrical Engineering (or equivalent degree in relevant STEM field).
• Must possess an ability to work independently, take initiative, multitask, and effectively interact with cross-functional teams and customers.
• Strong verbal and written communication skills are a must to effectively communicate with customers and internally across the entire organization.
• Excellent organizational skills and attentiveness to details.
• Proficiency with PC office applications and mobile devices.
• Willingness to travel and work at customer sites.
• Must be a U.S. Citizen due to clients under U.S. government contracts.
• All employment is contingent upon the successful clearance of a background check and drug test.

Responsibilities

• Design and test complete solutions that solve unique technical problems.
• Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories.
• Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in-person.
• Participate in an off-hour, on-call support rotation to address critical customer escalations.
• Work individually and with Engineering teams to support requests via in-house or through field testing and validation.
• Test and harden existing features through firmware and hardware changes in realistic applications.
• Support the Sales Engineering team by helping prepare for demonstrations, training, testing, or recreating bugs and issues seen in the field.
• Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc. to support customers and sales more efficiently.
• Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests.
• Travel requirements – Up to 25% travel to provide in-person engineering support to customers and the sales team, including demos, troubleshooting, system integration, and training.
• Perform other related duties, of which the above are representative.

Skills

Independent work

Communication skills

Organizational skills

Willingness to travel

Education

Bachelor of Science in Electrical/Computer Engineering

Tools

PC office applications

Job description

Silvus Technologies, a leading provider of MANET and MIMO communications systems, seeks an Applications Engineer-I to join the Sales Engineering team in Irvine, CA. You will collaborate with customers and internal teams to drive product development and deliver complete integration solutions.

The role involves defining new products, testing features, and providing hands-on technical support, including field testing and demos.