Applications Engineer I — Systems & Field Solutions

Silvus Technologies; Los Angeles (CA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with Company Match

Paid Holidays

Paid Time Off

Employee Stock Purchase Plan

Job summary

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, seeks an Applications Engineer-I to join the Sales Engineering team in Los Angeles. You will conduct a wide range of technical activities related to applications/solutions engineering and customer support, helping define and test new products and features.

This hybrid role requires a BS in engineering, strong communication, and the ability to work with cross-functional teams.

Qualifications

• Bachelor of Science degree in Computer or Electrical Engineering (or equivalent degree in relevant STEM field).
• Must possess an ability to work independently, take initiative, multitask, and effectively interact with cross-functional teams and customers.
• Strong verbal and written communication skills are a must to effectively communicate with customers and internally across the entire organization.
• Excellent organizational skills and attentiveness to details.
• Proficiency with PC office applications and mobile devices.
• Willingness to travel and work at customer sites.
• Must be a U.S. Citizen due to clients under U.S. government contracts.
• All employment is contingent upon the successful clearance of a background check and drug test.

Responsibilities

• Design and test complete solutions that solve unique technical problems.
• Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories.
• Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person.
• Participate in an off-hour, on-call support rotation (on a voluntary or scheduled basis as business needs require) to address critical customer escalations.
• Work individually and with Engineering teams to support requests via in-house or through field testing and validation.
• Test and harden existing features through firmware and hardware changes in realistic applications.
• Support the Sales Engineering team by helping prepare for demonstrations, training, testing, or recreating bugs and issues seen in the field.
• Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc. to support customers and sales more efficiently.
• Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests.
• Travel requirements – Up to 25% travel to provide in-person engineering support to customers and the sales team, including demos, troubleshooting, system integration, and training.

Skills

Python

C/C++

Linux

TCP/IP

RF knowledge

Education

Bachelor of Science in Computer or Electrical Engineering

Tools

Spectrum analyzers

Multimeters

Signal generators

Lab testing equipment

Job description

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, seeks an Applications Engineer-I to join the Sales Engineering team in Los Angeles. You will conduct a wide range of technical activities related to applications/solutions engineering and customer support, helping define and test new products and features.

This hybrid role requires a BS in engineering, strong communication, and the ability to work with cross-functional teams.