Application Support Specialist

Pacific Office Automation

Beaverton (OR)

On-site

USD 28,929 - 33,062

Full time

14 days+

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Benefits offered by this job

Advancement and growth into leadership roles

Team‑player environment

Medical/Dental/Vision/Life insurance plans

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA programs

Job summary

A leading document imaging and technology dealer is seeking an Application Support Specialist in Beaverton, Oregon. This entry-level role involves troubleshooting software issues, providing technical support, and developing user documentation. Candidates should have an associate degree and 1–3 years of project management experience. The position offers growth opportunities, team-player environment, and competitive benefits including medical, 401k matching, and paid time off.

Qualifications

1–3 years’ experience managing small to mid‑sized projects.
Experience using computers for a variety of tasks.

Responsibilities

Respond to end user requests by troubleshooting issues.
Work with third party vendors to troubleshoot issues.
Develop methodology documents based on self‑initiated interviews.
Improve systems by studying current practices and recommending modifications.
Create detailed plans for execution and implementation of new processes.

Skills

Exceptional verbal, written and presentation skills

Ability to work effectively independently and as a team

Competency in Microsoft applications including Word, Excel, and Outlook

Ability to develop schedules and status reports

Ability to work on tight deadlines

Education

Associate degree in business administration, project management, or information technology management

Job description

Join to apply for the Application Support Specialist role at Pacific Office Automation

Pacific Office Automation is one of the largest independently‑owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty‑eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. We provide employees with the training and certification they need to keep up with the fast‑changing technology of our office machines, devices, and software.

Position

The Application Support Specialist provides expertise and technical knowledge about an application or suite of applications. They answer queries and resolve issues with software applications and elevate or close tickets as necessary. They will also train end users on a variety of applications and create documentation when necessary. To be successful, you will need to be able to work on tight deadlines, be competent in information technology, and have exceptional verbal, written, and presentation skills.

Responsibilities

Respond to end user requests by troubleshooting issues or questions regarding managed applications
Work with third party vendors to troubleshoot issues without an internal resolution
Develop methodology documents based on self‑initiated interviews, diagrams, surveys and workflow analysis
Research and analyze aspects of existing business practices and procedures
Communicate with leadership about common frustrations, hindrances and other issues that interrupt workflow
Improve systems by studying current practices and recommending design modifications
Create detailed plans for execution and implementation of new processes
Work with a project manager, coordinator or leadership to develop new project plans and see them through to completion
Provide technical support for our Company Tools
Assist in the design of new information systems by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications
Define project requirements by identifying project milestones, phases, and elements
Write and maintain user documentation and provide support and training to users
Prepare technical reports by collecting, analyzing, and summarizing information and trends
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state‑of‑the‑art practices, and participating in professional societies

Business Systems Analyst Requirements

Associate degree in business administration, project management, information technology management, or a combination of transferable skills and experience
1–3 years’ experience managing small to mid‑sized projects
Exceptional verbal, written and presentation skills
Ability to work effectively both independently and as part of a team
Experience using computers for a variety of tasks
Competency in Microsoft applications including Word, Excel, and Outlook
Ability to develop schedules and status reports
Ability to work on tight deadlines

Benefits

Advancement and growth into leadership roles
Team‑player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs
$21–24/hr DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression, or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

Seniority level