On-Site IT Helpdesk Technician - Growth Path & Benefits

Pacific Office Automation Inc.; Phoenix (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401k

PTO, Vacation, Sick Leave

HSA Programs

Job summary

Pacific Office Automation, the leading document imaging and technology dealer, is seeking a Tier 1 Helpdesk Technician for full-time, on-site work in Beaverton, OR or Phoenix, AZ. The role focuses on remote troubleshooting of network connectivity, PCs, VOIP, and server issues, with collaboration with sales and VOIP engineers to resolve customer problems efficiently.

Excellent communication is essential. Based on Beaverton or Phoenix, the position offers growth opportunities, hands-on IT support,

Qualifications

• Bachelor’s or associate degree required.
• 1–2 years IT/helpdesk experience preferred.
• Strong problem-solving and communication abilities.
• Able to work in a fast-paced environment.
• Proficiency with Microsoft Office 365 and basic IT tools.

Responsibilities

• Remotely troubleshoot and diagnose network connectivity, PC, VOIP, and server issues.
• Collaborate with sales representatives and VOIP engineers to resolve problems.
• Assist customers to troubleshoot issues and provide timely solutions.

Skills

Customer service

Problem solving

Communication skills

Teamwork

Fast-paced environment

Education

Associates or Bachelor’s degree

Tools

Microsoft Office 365

Job description

Pacific Office Automation, the leading document imaging and technology dealer, is seeking a Tier 1 Helpdesk Technician for full-time, on-site work in Beaverton, OR or Phoenix, AZ. The role focuses on remote troubleshooting of network connectivity, PCs, VOIP, and server issues, with collaboration with sales and VOIP engineers to resolve customer problems efficiently.

Excellent communication is essential. Based on Beaverton or Phoenix, the position offers growth opportunities, hands-on IT support,