Application Support Specialist — Customer Success & Tech Ops

Corpay; Sheffield (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Free rewards and discounts via Gratdu

Career Progression

Job summary

Corpay is seeking an Application Support Specialist for a permanent role in the UK Product Support division, based in our Sheffield office. You will support r2c Online customers, manage service cases, and contribute to customer success through training and product quality support.

Reporting to the Head of Customer Operations, you will collaborate with other teams, log and resolve cases in Salesforce CRM, monitor performance, and assist with onboarding and implementation activities.

Qualifications

• Experience in application support, service desk, or similar customer-facing technical roles.
• Good understanding of system capabilities and limitations with technical awareness.
• Strong organisational and time management skills with the ability to prioritise workload.
• Customer-focused mindset with commitment to delivering high-quality support.
• Results-driven with strong attention to detail and accountability.
• Strong problem-solving skills with ability to identify and resolve issues efficiently.
• Ability to work collaboratively while taking ownership of responsibilities.
• Commercial awareness and understanding of business priorities.
• Innovative mindset with willingness to improve processes and suggest new solutions.
• Assertive, team player and multi-tasking ability.

Responsibilities

• Providing application support to r2c Online customers via web, email, and phone.
• Managing service cases from initial logging through to resolution within defined SLAs
• Logging and manage service cases using Salesforce CRM.
• Guiding customers on product functionality and best practices.
• Monitoring, track, and report on support performance, trends, and recurring issues.
• Logging, investigate, and elevate bugs and system issues as required.
• Monitoring system usage and identify customers needing additional support.
• Testing company products against specifications to ensure quality and performance.
• Supporting internal and external projects as required.
• Preparing, validate, and manage data for system imports and exports.
• Assisting with customer onboarding, adoption, and implementation activities.

Skills

Application support

Service desk

Customer-facing

Technical awareness

Organisational skills

Problem solving

Team collaboration

Commercial awareness

Process improvement

Multi-tasking

Tools

Salesforce CRM

Job description

Corpay is seeking an Application Support Specialist for a permanent role in the UK Product Support division, based in our Sheffield office. You will support r2c Online customers, manage service cases, and contribute to customer success through training and product quality support.

Reporting to the Head of Customer Operations, you will collaborate with other teams, log and resolve cases in Salesforce CRM, monitor performance, and assist with onboarding and implementation activities.