Payments Software Support Analyst

CORE; United States; On-site; USD 55,000 - 60,000; Full time

Job summary

CORE is seeking a candidate in the United States to manage call center operations, assist customers with technical and application issues, and adjust configurations as needed. The role emphasizes teamwork, strong communication, and familiarity with web-based applications and support processes.

Applicants should have 2–3 years of relevant experience, US residency, and knowledge of data warehouses. Salesforce experience is a plus; candidates must reside in the US and be able to work onsite.

Qualifications

• Bachelor's or Associates Degree required.
• 2–3 years of relevant experience.
• US residency or citizenship/long-term work permit required.
• Experience working across cross-functional teams.
• Strong problem solving skills are expected.
• Knowledge of data warehouses is preferred.
• Proficient in modern tools for communication.
• Salesforce experience is a plus.

Responsibilities

• Call management and customer support.
• Provide technical/application assistance to customers.
• Modify configurations as needed to resolve issues.
• Prepare reports and escalate to appropriate resources when needed.

Skills

Communication skills

Teamwork

Problem solving

Cross-functional collaboration

Education

Bachelor's/Associates Degree

Tools

Salesforce

Job description

CORE is seeking a candidate in the United States to manage call center operations, assist customers with technical and application issues, and adjust configurations as needed. The role emphasizes teamwork, strong communication, and familiarity with web-based applications and support processes.

Applicants should have 2–3 years of relevant experience, US residency, and knowledge of data warehouses. Salesforce experience is a plus; candidates must reside in the US and be able to work onsite.