Remote Customer Success Manager — Adoption & Growth

Coperniq Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Equity in Coperniq

70% medical coverage

15 days PTO per year

5 paid sick days per year

Remote work

Job summary

Coperniq is seeking a Customer Success Manager to own relationships with customers and help them maximize value from the Coperniq platform. This hands-on role involves onboarding, configuring workflows, driving adoption, and ensuring long-term success after implementation.

You will partner with Product, Engineering, Sales and Solutions Engineering, turn feedback into product inputs, monitor health and churn risk, manage renewals, and seek opportunities for expansion while building scalable CS

Qualifications

• Strong communicator able to build trust with customers.
• Extremely organized and able to manage several relationships at once.
• Comfortable learning complex software and operational workflows.
• Proactive—investigating issues before customers complain.
• Able to operate with ambiguity and own outcomes without a detailed playbook.
• Strong problem-solving instincts and willingness to dig into product issues.

Responsibilities

• Own customer onboarding and go-live from handoff to successful implementation.
• Drive product adoption through workflow coaching, health checks, QBRs, and proactive engagement.
• Learn each customer's business and configure Coperniq around their workflows.
• Monitor account health and churn risk; intervene before cancellations.
• Handle customer escalations and coordinate with Product, Engineering, and Solutions Engineering.
• Own renewals and de-escalations for your accounts.
• Turn customer feedback into actionable inputs for the product team.
• Identify opportunities for expansion when customers derive strong value.
• Help build processes, playbooks, and systems to scale the CS organization.

Skills

Strong communicator

Organized

Learning complex software

Proactive

Ambiguity tolerance

Problem-solving

Cross-functional collaboration

Customer Success experience preferred

Job description

Coperniq is seeking a Customer Success Manager to own relationships with customers and help them maximize value from the Coperniq platform. This hands-on role involves onboarding, configuring workflows, driving adoption, and ensuring long-term success after implementation.

You will partner with Product, Engineering, Sales and Solutions Engineering, turn feedback into product inputs, monitor health and churn risk, manage renewals, and seek opportunities for expansion while building scalable CS