2nd Line Software Support Specialist

Corpay; Sheffield (TX); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer contrib.

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Free rewards and discounts via Gratudt

Career Progression

Job summary

Corpay is hiring a 2nd Line Support Specialist in the UK Product Support division, based in the Sheffield office. You will become a business expert on the software application and provide advice and expert problem solving to customers, reporting to the Head of Customer Operations and collaborating with cross-functional teams.

You will work in an agile sprint team, handle incidents and tickets, support new releases, train users, and help tailor configurations to client needs.

Qualifications

• Experience in customer-facing software support.
• Background in Application/Software Support, QA or UAT.
• Familiarity with TFS/JIRA/SQL Studio desirable.
• Degree or equivalent education required.

Responsibilities

• Provide expert advice and problem solving to customers using the business software.
• Manage software incidents and tickets, replicate and document incidents.
• Liaise between users and development/IT teams.
• Work in an agile sprint team, support testing for new features and releases.
• Understand customer requirements and configure solutions accordingly.
• Provide training and support for implementation, virtual or onsite.

Skills

Customer-facing support

Application support

QA/UAT testing

Agile development

Cross-functional collaboration

Communication skills

Problem solving

24/7 learning mindset

Education

Degree or equivalent

Tools

TFS/JIRA/SQL Studio

Job description

Corpay is hiring a 2nd Line Support Specialist in the UK Product Support division, based in the Sheffield office. You will become a business expert on the software application and provide advice and expert problem solving to customers, reporting to the Head of Customer Operations and collaborating with cross-functional teams.

You will work in an agile sprint team, handle incidents and tickets, support new releases, train users, and help tailor configurations to client needs.