Application Support Specialist

itMatch; United States; Remoto; USD 67.000 - 101.000; Tempo pieno

Vantaggi offerti da questo lavoro

Sports card

Private healthcare

Group insurance

Holiday bonuses

ZFŚS benefits

Descrizione del lavoro

itMatch seeks an operations engineer to maintain and support its business application systems in Frankfurt and Poland-based services. You will monitor, troubleshoot, and coordinate changes, while ensuring data backups and knowledge-base updates. Strong communication in English and Chinese is required to support diverse users and teams.

The role emphasizes on-call readiness, strict change control, and collaboration with business, development and QA teams to ensure stable system operation.

Competenze

• Minimum 3 years of experience in business operation and maintenance.
• Familiar with basic Linux commands, able to check system logs, processes and ports; understand HTTP and fundamental concepts of interfaces.
• Basic knowledge of databases (MySQL preferred), capable of writing simple SQL queries and performing basic data query & verification.

Mansioni

• Oversee daily operation and maintenance of business applications.
• Monitor systems, respond to alerts, and escalate unresolved issues promptly.
• Receive user feedback and provide daily business support for basic function questions.
• Assist in version releases, environment deployment and configuration updates.
• Follow change management processes and complete change logging and release verification.
• Review system logs, locate application errors and interface exceptions; collaborate with development to troubleshoot faults.
• Back up business data, verify backups, maintain ledgers and manuals; contribute to knowledge base.
• Document common issues to reduce repeated inquiries and participate in system drills and data verification.
• Coordinate with business, development and test teams to synchronize operation status and gather requirements.

Conoscenze

Linux basics

Log inspection

SQL queries

Monitoring tools

English/Chinese

Interfaces/HHTP concepts

Strumenti

MySQL

Descrizione del lavoro

Job Responsibilities:

Responsible for daily operation and maintenance of the company’s business application systems, including system inspection, service monitoring and alert handling. Timely detect system anomalies, troubleshoot basic faults, and escalating unsolvable issues promptly.Receive system issue feedback from users in business departments and provide daily business support such as answering questions about basic functions.Assist in version release, environment deployment and configuration update of business systems. Execute all tasks in strict accordance with change management processes, and complete change logging and release verification.Review logs of business systems, assist in locating application errors and interface exceptions, cooperate with the development team to troubleshoot business-side faults, and follow up until issues are closed.Perform business-related data backup, regularly verify the availability of backup files; maintain business system ledgers, operation & maintenance manuals and fault knowledge base.Help ensure stable operation of business systems, sort out common business issues and document them to reduce repeated inquiries; participate in system drills, data verification and other related work.Liaise with business, development and test teams to synchronize system operation status and collect business requirement feedback.

Job Requirements:

Minimum 3 years of experience in business operation and maintenance.Familiar with basic Linux commands, able to check system logs, processes and ports; understand HTTP and fundamental concepts of interfaces.Basic knowledge of databases (MySQL preferred), capable of writing simple SQL queries and performing basic data query & verification.Prior experience in operation and maintenance for business systems, call centers, CRM or business platforms is preferred, familiarity with basic monitoring tools.Strong business comprehension skills, good at communicating with business users and patient in handling user issues.Clear logical thinking, rigorous working style and good documentation habits; able to record fault handling processes and contribute to the operation & maintenance knowledge base.Accept on-call emergency response for sudden business incidents, with a strong sense of responsibility.Conversational English and Chinese proficiency (minimum B1/B2 level)

Benefits:

• Stable employment and opportunities for professional growth in the dynamic High-Tech / ICT industry
• Access to a comprehensive benefits package, including a sports card, private healthcare, and group insurance
• Holiday bonuses, vacation subsidies, and other benefits provided through the Company Social Benefits Fund (ZFŚS)

The services are to be provided locally in Poland to operate and maintain an intelligent customer service system in Frankfurt, Germany.

The contract term is five years, and the number of personnel may be adjusted up or down depending on actual project requirements.