Business Systems Support Engineer

itMatch; United States; Remote; USD 67,000 - 101,000; Full time

Benefits offered by this job

Sports card

Private healthcare

Group insurance

Holiday bonuses

ZFŚS benefits

Job summary

itMatch seeks an operations engineer to maintain and support its business application systems in Frankfurt and Poland-based services. You will monitor, troubleshoot, and coordinate changes, while ensuring data backups and knowledge-base updates. Strong communication in English and Chinese is required to support diverse users and teams.

The role emphasizes on-call readiness, strict change control, and collaboration with business, development and QA teams to ensure stable system operation.

Qualifications

• Minimum 3 years of experience in business operation and maintenance.
• Familiar with basic Linux commands, able to check system logs, processes and ports; understand HTTP and fundamental concepts of interfaces.
• Basic knowledge of databases (MySQL preferred), capable of writing simple SQL queries and performing basic data query & verification.

Responsibilities

• Oversee daily operation and maintenance of business applications.
• Monitor systems, respond to alerts, and escalate unresolved issues promptly.
• Receive user feedback and provide daily business support for basic function questions.
• Assist in version releases, environment deployment and configuration updates.
• Follow change management processes and complete change logging and release verification.
• Review system logs, locate application errors and interface exceptions; collaborate with development to troubleshoot faults.
• Back up business data, verify backups, maintain ledgers and manuals; contribute to knowledge base.
• Document common issues to reduce repeated inquiries and participate in system drills and data verification.
• Coordinate with business, development and test teams to synchronize operation status and gather requirements.

Skills

Linux basics

Log inspection

SQL queries

Monitoring tools

English/Chinese

Interfaces/HHTP concepts

Tools

MySQL

Job description

itMatch seeks an operations engineer to maintain and support its business application systems in Frankfurt and Poland-based services. You will monitor, troubleshoot, and coordinate changes, while ensuring data backups and knowledge-base updates. Strong communication in English and Chinese is required to support diverse users and teams.

The role emphasizes on-call readiness, strict change control, and collaboration with business, development and QA teams to ensure stable system operation.