Application Support Engineer

Utilities One Inc

Maryland

On-site

USD 70,000 - 90,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive salary package

Dynamic work environment

Paid time off (PTO) for sick and vacation days

Job summary

Utilities One Inc is seeking an organized Application Support Engineer to join our international team in Maryland. In this role, you'll provide support for applications, ensuring efficient operations and excellent customer service.

Your responsibilities will include resolving application support issues, collaborating with team members, and continuously improving support processes. A Bachelor's degree in Computer Science or a related field is preferred, along with experience in application support and good communication skills. The position offers a competitive salary and valuable benefits.

Qualifications

Bachelor's degree in Computer Science, IT, or equivalent work experience preferred.
Experience in application support or related fields.
Basic understanding of programming.

Responsibilities

Provide effective and timely resolution to application support issues.
Collaborate with team for quick problem resolution.
Assist in creating and improving support processes.
Resolve assigned tasks ensuring minimal defects.
Utilize a broad range of support tools for solutions.
Participate in discussions regarding support strategies.
Continuously improve support solutions for customer needs.

Skills

Application support

Customer service

Problem-solving

Communication skills

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

PDF Xchanger Pro

Smartsheet/Excel

GIS knowledge

GIMP

Adobe Photoshop

ChatGPT

Job description

Our International Team consists of over 170 professionals delivering best quality solutions for our customers. We are seeking an organized, proactive, and customer-oriented Application Support Engineer to join our team. In this role, you will work with a variety of technologies to provide support for applications, ensuring efficient and stable operations. You will collaborate with team members, customers, and internal partners to resolve issues, improve processes, and deliver high-quality support solutions.

Responsibilities

Provide effective and timely resolution to straightforward application support issues, utilizing appropriate technologies and best practices;
Collaborate with team members for guidance and input, ensuring quick problem resolution while adhering to support processes;
Assist in the creation, improvement, and documentation of support processes and procedures to enhance operational efficiency;
Resolve assigned tasks on schedule, ensuring minimal defects and recurring issues.
Utilize a broad range of support tools and applications to provide solutions, applying the right tools for each specific issue;
Make informed decisions regarding implementation trade-offs while performing support activities;
Participate in team discussions and contribute to decisions related to support strategies, scoping, and prioritization;
Learn and understand the business context and technologies behind the applications your team supports;
Work closely with customers and internal partners to understand business impacts, and proactively identify opportunities or potential problems;
Continuously improve support solutions to meet both customer needs and team objectives.
Provide exceptional customer service, ensuring a positive experience for internal and external stakeholders.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience (preferred);
Experience in application support or related fields;
PDF Xchanger Pro, Smartsheet/Excel, GIS knowledge (good to have), GIMP, Adobe Ps, ChatGPT;
Basic understanding of programing;
Excellent verbal and written English communication skills.

Benefits