1st Line Support with German

DCG; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Private medical care

Co-financing for the sports card

Constant support of dedicated consulta

Employee referral program

Job summary

DCG is seeking a 1st Line Support specialist with German to join our client-facing IT team. You will handle support queries via tools, phone, and email, providing frontline technical assistance to users across Europe from a US-based operation.

You should have German, English, and Polish at least B2, 6–12 months in a similar role, solid communication, and MS Office proficiency. Responsibilities include logging calls, escalating complex issues, and maintaining high customer satisfaction.

Qualifications

• German, English and Polish language skills at least B2 level.
• 6–12 months of experience in a similar role.
• Ability to ask the right questions to understand customer needs and issues.
• Excellent communication and a customer-focused mindset.
• Proficiency in MS Office applications.
• Experience in providing first-line technical support and resolving basic IT issues.

Responsibilities

• Answer support queries via tools, phone and email, keeping daily contact with users across Europe.
• Resolve IT issues that can occur during office work.
• Document and log calls in the ticketing tool.
• Delegate problems not resolved on first level to the appropriate teams.
• Maintain and improve customer satisfaction levels.

Skills

German language

English language

Polish language

Customer service

Communication skills

IT troubleshooting

MS Office proficiency

Tools

MS Office

Job description

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

1st Line Support with German

Responsibilities:

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improving customer satisfaction level

Requirements:

• You have a good command of German, English and Polish (minimum B2 level)
• You have at least 6–12 months of experience in a similar role
• You know how to ask the right questions to identify and understand customer needs and technical issues
• You have excellent communication skills and a customer-focused mindset
• You are proficient in MS Office applications
• You have practical experience in providing first-line technical support and resolving basic IT issues

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program