Technical Support with Chinese (B1)

itMatch; United States; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Sports card

Private healthcare

Group insurance

Holiday bonuses

Vacation subsidies

Job summary

itMatch is seeking an Operations & Maintenance Engineer to oversee the daily operation and maintenance of the company’s business application systems, including system inspection, service monitoring and alert handling. You will troubleshoot basic faults, perform SQL checks, and collaborate with both business users and developers.

You should be able to work with Linux, understand HTTP concepts, and document fault-handling procedures while maintaining operation manuals.

Qualifications

• Familiar with Linux, able to check logs, processes and ports.
• Basic SQL knowledge and data verification skills.
• Experience with business systems, call centers, CRM or similar platforms preferred.
• Good documentation habits and on-call readiness.
• Clear English and Chinese communication abilities.

Responsibilities

• Operate and maintain business application systems daily.
• Inspect systems, monitor services and handle alerts; escalate as needed.
• Provide user support for basic functions to business users.
• Assist in version releases, deployments and configuration updates.
• Log changes and verify releases per change management.
• Review logs, diagnose errors, cooperate with developers to fix issues.
• Back up data, verify backups, maintain ledgers and knowledge bases.
• Ensure stable operations and document common issues to reduce inquiries.
• Coordinate with business, development and test teams on status and requirements.

Skills

Linux basics and system monitoring

Communication with business users

English and Chinese proficiency

Tools

MySQL

HTTP concepts

Monitoring tools

Job description

Job Responsibilities:

Responsible for daily operation and maintenance of the company’s business application systems, including system inspection, service monitoring and alert handling. Timely detect system anomalies, troubleshoot basic faults, and escalating unsolvable issues promptly.Receive system issue feedback from users in business departments and provide daily business support such as answering questions about basic functions.Assist in version release, environment deployment and configuration update of business systems. Execute all tasks in strict accordance with change management processes, and complete change logging and release verification.Review logs of business systems, assist in locating application errors and interface exceptions, cooperate with the development team to troubleshoot business-side faults, and follow up until issues are closed.Perform business-related data backup, regularly verify the availability of backup files; maintain business system ledgers, operation & maintenance manuals and fault knowledge base.Help ensure stable operation of business systems, sort out common business issues and document them to reduce repeated inquiries; participate in system drills, data verification and other related work.Liaise with business, development and test teams to synchronize system operation status and collect business requirement feedback.

Job Requirements:

Minimum 3 years of experience in business operation and maintenance.Familiar with basic Linux commands, able to check system logs, processes and ports; understand HTTP and fundamental concepts of interfaces.Basic knowledge of databases (MySQL preferred), capable of writing simple SQL queries and performing basic data query & verification.Prior experience in operation and maintenance for business systems, call centers, CRM or business platforms is preferred, familiarity with basic monitoring tools.Strong business comprehension skills, good at communicating with business users and patient in handling user issues.Clear logical thinking, rigorous working style and good documentation habits; able to record fault handling processes and contribute to the operation & maintenance knowledge base.Accept on-call emergency response for sudden business incidents, with a strong sense of responsibility.Conversational English and Chinese proficiency (minimum B1/B2 level)

Benefits:

• Stable employment and opportunities for professional growth in the dynamic High-Tech / ICT industry
• Access to a comprehensive benefits package, including a sports card, private healthcare, and group insurance
• Holiday bonuses, vacation subsidies, and other benefits provided through the Company Social Benefits Fund (ZFŚS)

The services are to be provided locally in Poland to operate and maintain an intelligent customer service system in Frankfurt, Germany.

The contract term is five years, and the number of personnel may be adjusted up or down depending on actual project requirements.