Application Support Engineering Associate

MainframeMaster; Dallas (TX); On-site; USD 60,000 - 115,000; Full time

Job summary

MainframeMaster in Dallas, TX seeks an Application Support Engineering Associate to maintain and support enterprise apps in daily operations. You will work with developers, infrastructure, and clients to resolve incidents, review runbooks, and participate in disaster recovery exercises.

The role requires 4+ years of related experience, familiarity with DB2, Oracle, AWS, OpenShift, and mainframe skills (COBOL, JCL, CICS).

Qualifications

• Minimum of 4 years of related experience.
• Bachelor's degree preferred or equivalent experience.
• Strong troubleshooting and problem-solving skills.
• Experience with cloud technologies and databases.
• Familiarity with mainframe concepts is a plus.

Responsibilities

• Analyze applications systems to prevent incidents.
• Expand runbooks and procedures for supported apps.
• Collaborate within the team to resolve alerts and escalate.
• Compile documentation for audits and compliance requests.
• Run Disaster Recovery scripts during outages and collect BCM evidence.
• Ensure automation delivers expected results within thresholds.
• Monitor dashboards for visibility into potential issues.
• Review proposed designs and flag gaps against requirements.
• Perform password changes and handle minor production enhancements.

Skills

Application support

Log analysis

Relational databases

DB2

Oracle

Snowflake

Monitoring tools

Splunk

DynaTrace

Grafana

Selenium

Cloud AWS

Azure

OpenShift

RDS Aurora

PostgreSQL

Middleware

Tomcat

WebSphere

WebLogic

JBoss

Messaging queues

IBM MQ

Oracle AQ

ActiveMQ

RabbitMQ

Kafka

Scripting languages

Bash

Python

Ruby

Shell

Perl

JavaScript

Mainframe

COBOL

JCL

DB2 Stored Procedures

CICS

SPUFI

File aid

Education

Bachelor's degree preferred or equivalent experience

Tools

DB2

Oracle

Snowflake

Splunk

DynaTrace

Thousand Eyes

Grafana

Selenium

IBM Zolda

AWS

Azure

OpenShift

Job description

# Application Support Engineering AssociateDTCCFull-timeDallas, TX, United StatesUSD 60,000 - 115,0000 viewsPosted October 7, 2026## Job DescriptionThe Impact you will have in this role:The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.Your Primary Responsibilities:Analysis of Applications Systems in order to prevent incidents from reoccurringExpand knowledge base of operating procedures/runbooks for supported applicationsCollaborate within the team to resolve application alerts and escalate as neededGather requested documentation in support of ongoing audits requestsExecute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as neededEnsure automation produces expected results within stated threshholdsMonitor Dashboard to provide better visibility into potential issues and future outagesAnalyze proposed application design and provide feedback on potential gaps to business requirementsExecute renewals/service account password changes as scheduled, resolve production defects and handlle minor enhancements as neededAligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately## Requirements & SkillsQualifications:Minimum of 4 years of related experienceBachelor's degree preferred or equivalent experienceTalents Needed for Success:Knowledge on application support – basic programming skills, log reading and analysisDistributed Application troubleshooting and Support skills.Familiarity working with relational databases (**DB2**, Oracle, Snowflake)Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)Familiarity with Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)Messaging Queue Systems (**IBM MQ**, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)Strong problem-solving skills with the ability to think creatively.Familiarity with **Mainframe** troubleshooting and support skills (**COBOL**, **JCL**, **DB2**, **DB2** Stored Procedures, **CICS**, SPUFI, File aid)Fosters a culture where honesty and transparency are expected.Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.Collaborates well within and across teams.Communicates openly with team members and others.Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.## How to ApplyApply directly through the application link above