Application Support Engineering Associate

The Depository Trust & Clearing Corporation (DTCC); Texas; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Health and life insurance

Pension / Retirement benefits

Paid Time Off

Hybrid onsite 3 days / remote 2 days

Job summary

DTCC is seeking an Application Support Engineer to provide 24x7 monitoring, incident triage, and production support for its core application services.

The role requires strong knowledge of UNIX, Linux, Windows, VM environments, and various middleware and database technologies. Hybrid work includes three onsite days and two remote days, with a focus on reliability and automation.

Qualifications

• 2+ years of related experience in application production support.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Provide 24x7 monitoring, incident triage, and issue resolution for DTCC production applications.
• Support multiple operating systems (UNIX, Linux, Windows) and VM environments.
• Assist with disaster recovery planning and execution for production services.
• Collaborate with development and infrastructure teams to implement automation and runbooks.

Skills

Application production support

Log analysis

Scripting (Perl, Python, Shell)

System administration basics

Unix/Linux/Windows administration

Education

Bachelor's degree preferred or equivalent experience

Tools

WebSphere

WebSphere MQ

Tomcat JRE

Snowflake

Oracle

Veritas

Red Hat

VMware

AWS

EC2

S3

Route 53

Azure

Perl

Python

Chef

Puppet

Shell scripting

Job description

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Sunday-Thursday Shift

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

Being a member of the Information Technology group you will deliver secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets.

The Application Support Engineer role will be responsible for providing technical support of all the application within the EAS RDS service tower. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and elevate technical support incidents where necessary.

Your Primary Responsibilities

• Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments.
• Provide 24x7 support for event monitoring, incident triage and critical issue
• Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
• Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Contribute to projects by accomplishing task work and ensuring permit-to-operate (PTO) guidelines are met.
• Support for organizational change and execution of DTCC’s production application services
• Client support team engagement to assist with application related incidents, client testing and integrations
• Support disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
• Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
• Support risk and control processes into day to day responsibilities to monitor and mitigate risk; advance appropriately

NOTE: The Primary Responsibilities of this role are not limited to the details above.

Qualifications

• Minimum of 2 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success

• Minimum 2 years of experience in application production support and team management
• Knowledge of system administration – system configuration management, resource sharing, operating system fundamentals
• Knowledge on application support – basic programming skills, log reading and analysis
• Experience in managing multiple platforms (Operating systems – UNIX, Linux, Windows, VMWare)
• Understanding of different technologies and applications: - Networking and Storage technologies – TCP/IP, EMC, NetApp, HP, Cisco
• Database – Snowflake, Oracle
• Middleware technologies – Websphere Application Server, Websphere MQ, Tomcat JRE
• Clustering technologies – Veritas, Red Hat, and VMWare vSphere
• Cloud Computing – AWS, CloudWatch, EC2, S3, Route 53, Azure
• Programming and scripting – ability to establish automation, write scripts (Perl, Python, Chef, Puppet, shell) or implement system solutions
• General knowledge of industry principles and new technologies like cloud computing, virtualization, etc.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.