Application Support Engineer

Pipe Recruit; Coppell (TX); On-site; USD 80,000 - 100,000; Part time

Job summary

A financial services company is seeking an experienced Application Support Engineer to ensure the stability and performance of critical applications. You will handle incidents, maintain knowledge articles, and provide key support for application development and deployment processes. Ideal candidates will have at least 5 years of experience in application support and a bachelor's degree is preferred. Located in Coppell, TX, this role involves collaboration with cross-functional teams and a focus on continuous improvement.

Qualifications

• Minimum 5 years in application support or a related field.
• Primarily focused in finance and securities.
• Bachelors degree preferred or equivalent experience.

Responsibilities

• Verify and validate analysis performed by team members.
• Resolve critical application alerts and production defects.
• Update and maintain knowledge articles and runbooks.
• Respond to audit requests and ensure compliance.

Skills

Java/J2EE

Oracle/SQL

IBM MQ

ITIL Processes

Splunk

Autosys

Containers (Kubernetes/Docker)

Networking knowledge

Education

Bachelor's degree or equivalent experience

Tools

Linux/Unix

AWS

Job description

About the job Application Support Engineer

Job Title: Application Support Engineer
Location: Tampa, FL or Coppell, TX
Job Type: Contract to Hire
Industry: Financial Services

About the RoleWe are seeking a skilled Application Support Engineer with expertise in financial services and securities to join our team. This role involves ensuring the stability, performance, and continuous improvement of critical applications. You will collaborate with cross-functional teams to resolve incidents, implement automation, and support application development and deployment processes.Key Responsibilities

• Verify and validate analysis performed by team members to prevent recurrence of incidents.
• Resolve critical application alerts, production defects, and minor improvements promptly.
• Update and maintain knowledge articles and runbooks in collaboration with application development teams.
• Collaborate with internal teams to address application issues and elevate as needed.
• Respond to audit requests and provide necessary documentation.
• Execute Disaster Recovery scripts during planned and unplanned outages, ensuring Business Continuity Management (BCM) compliance.
• Identify and implement automation opportunities to reduce manual monitoring efforts.
• Provide feedback to development teams during the design and development stages of applications.
• Manage pre-production and production application code deployments and vendor application upgrades.
• Integrate risk and control processes into daily tasks to mitigate risks effectively.

Qualifications

• Experience: Minimum 5 years in application support or a related field.
• Education: Bachelors degree preferred or equivalent experience.
• Technical Skills:
  • Required: Java/J2EE, Oracle/SQL, IBM MQ, ITIL Processes, Splunk, Autosys.
  • Platforms: Linux/Unix, AWS.
  • Preferred: Containers (Kubernetes/Docker), IIB, Networking knowledge.
• Domain Knowledge: Finance and Securities (preferred).