Application Support Engineering Associate

The Depository Trust & Clearing Corporation (DTCC); Dallas (TX); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

Health and life insurance

Pension/Retirement benefits

Paid time off & family care

Hybrid work model

Job summary

The Depository Trust & Clearing Corporation (DTCC) is seeking an experienced Applications Support Engineer to design, deploy, and support software products across platforms. You will work with development teams, infrastructure partners, and clients to resolve incidents and implement solutions, ensuring reliable operations for internal and external users.

Responsibilities include systems analysis, documentation, disaster recovery execution, and collaboration across teams.

Qualifications

• Minimum of 4 years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Analysis of Applications Systems to prevent incidents.
• Expand knowledge base of procedures/runbooks.
• Collaborate to resolve application alerts.
• Gather documentation for audits.
• Execute Disaster Recovery steps; collect BCM evidence.
• Ensure automation produces expected results.
• Monitor dashboard visibility into issues and outages.
• Analyze proposed design and provide feedback on gaps.
• Handle password changes and minor enhancements.
• Align risk and control processes with day-to-day responsibilities.

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

This is a Sunday-Thursday shift Role

The Impact You Will Have In This Role

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Your Primary Responsibilities

• Analysis of Applications Systems in order to prevent incidents from reoccurring
• Expand knowledge base of operating procedures/runbooks for supported applications
• Collaborate within the team to resolve application alerts and escalates as needed
• Gather requested documentation in support of ongoing audits requests
• Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
• Ensure automation produces expected results within stated threshholds
• Monitor Dashboard to provide better visibility into potential issues and future outages
• Analyze proposed application design and provide feedback on potential gaps to business requirements
• Execute renewals/service account password changes as scheduled, resolve production defects and handlle minor enhancements as needed
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success

• Knowledge on application support – basic programming skills, log reading and analysis
• Distributed Application troubleshooting and Support skills.
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
• Familiarity with Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
• Strong problem-solving skills with the ability to think creatively.
• Familiarity with Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
• Fosters a culture where honesty and transparency are expected.
• Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.