Application Support Engineer

DTCC; Coppell (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health and life insurance

Pension / Retirement benefits

Paid Time Off and Family Care

Flexible/hybrid work model

Job summary

DTCC is seeking an Application Support Engineer in Coppell, Texas. The ideal candidate will have a minimum of 4 years related experience and will be responsible for analyzing applications to prevent incidents and providing technical support for software applications.

This role includes a flexible/hybrid work model, demanding collaboration within teams, and ensuring successful outcomes during application audits and monitoring potential system issues.

Qualifications

• Minimum of 4 years of related experience.

Responsibilities

• Analyze Applications Systems to prevent incidents from reoccurring.
• Collaborate within the team to resolve application alerts and escalate as needed.
• Monitor Dashboard to provide visibility into potential issues and future outages.
• Align risk and control processes into day to day responsibilities.

Education

Bachelor's degree preferred or equivalent experience

Job description

Pay and Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well‑being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Shift Schedule

This will be a Tuesday‑Saturday Shift.

Impact

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re‑engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in‑depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to elevate and resolve technical support incidents.

Primary Responsibilities

• Analysis of Applications Systems in order to prevent incidents from reoccurring
• Expand knowledge base of operating procedures/runbooks for supported applications
• Collaborate within the team to resolve application alerts and elevate as needed
• Gather requested documentation in support of ongoing audits requests
• Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
• Ensure automation produces expected results within stated thresholds
• Monitor Dashboard to provide better visibility into potential issues and future outages
• Analyze proposed application design and provide feedback on potential gaps to business requirements
• Execute renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
• Align risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success

• Fosters a culture where honesty and transparency are expected.
• Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up‑to‑date.
• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.