Application Support Engineer

The Depository Trust & Clearing Corporation (DTCC); Town of Texas (WI); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Annual incentive

Health insurance

Pension plan

Paid time off

Hybrid work

Job summary

DTCC is seeking software developers to design, deploy, and support applications. The role involves working with business partners and external clients to implement solutions and maintain operations across development and production environments.

The Development family focuses on building and maintaining software products used internally or externally, with collaboration across teams and a commitment to technology excellence and customer service.

Qualifications

• Minimum of 4 years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Analysis of Applications Systems to prevent incidents.
• Expand knowledge base of operating procedures/runbooks.
• Collaborate within the team to resolve application alerts.
• Gather requested documentation in support of ongoing audits requests.
• Execute Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed.
• Ensure automation produces expected results within stated thresholds.
• Monitor Dashboard to provide better visibility into potential issues and future outages.
• Analyze proposed application design and provide feedback on potential gaps to business requirements.
• Execute renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed.
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately.

Skills

Minimum 4 years related experience

Education

Bachelor's degree or equivalent experience

Job description

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to accelerate and resolve technical support incidents.

Your Primary Responsibilities

• Analysis of Applications Systems in order to prevent incidents from reoccurring
• Expand knowledge base of operating procedures/runbooks for supported applications
• Collaborate within the team to resolve application alerts and escalated as needed
• Gather requested documentation in support of ongoing audits requests
• Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
• Ensure automation produces expected results within stated thresholds
• Monitor Dashboard to provide better visibility into potential issues and future outages
• Analyze proposed application design and provide feedback on potential gaps to business requirements
• Execute renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success

• Fosters a culture where honesty and transparency are expected.
• Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

The salary range is indicative for roles at the same level within DTCC across all US locations.

Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment.

Please contact us to request accommodation.