Senior Application Support Engineer / Site Reliability Engineer (SRE)

MainframeMaster; Boston (MA); Sur place; USD 75 000 - 150 000; Plein temps

Résumé du poste

DTCC is seeking a Senior Application Support Engineer / Site Reliability Engineer in Boston, MA. You will oversee reliability, availability, and performance of 40+ mission-critical applications, applying SRE principles across AWS, OpenShift, Kafka, IBM MQ, and distributed systems.

You will lead incident response, RCA, and preventative initiatives to strengthen resiliency, supporting DR, backups, audits, and continuous improvement across globally distributed teams.

Qualifications

• Bachelor’s degree preferred or equivalent practical experience.
• 6–8 years of experience supporting enterprise applications in complex production environments.
• Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.

Responsabilités

• Production Reliability & Incident Management: Ensure availability, stability, and performance of mission-critical applications.
• Lead incident response, troubleshooting, and root cause analysis (RCA) activities.
• Drive preventative solutions that improve resiliency and reduce recurring issues.
• Operational Excellence & Resiliency: Support recovery, DR, and business continuity activities.
• Maintain operational readiness across a portfolio of enterprise applications.
• Support critical processing schedules and service-level commitments.
• Change, Release & Automation: Support deployments, releases, and vendor upgrades.
• Drive automation initiatives that improve efficiency and reduce operational risk.
• Enhance monitoring, alerting, observability, and operational tooling.
• Collaboration & Governance: Partner with multiple teams to ensure platform reliability.

Connaissances

Java/J2EE

Oracle

SQL

IBM MQ

Kafka

Splunk

Grafana

AutoSys

ServiceNow

ITIL

Linux/Unix

AWS

OpenShift/Kubernetes

Formation

Bachelor’s degree preferred or equivalent experience

Outils

DB2

Mainframe (JCL)

IIB

OpenShift

Kubernetes

Description du poste

# Senior Application Support Engineer / Site Reliability Engineer (SRE)DTCCFull-timeBoston, MA, United StatesUSD 75,000 - 150,0000 viewsPosted October 26, 2026## Job DescriptionThe Impact You Will Have in This RoleAs a Senior Application Support Engineer, you will help power DTCC's global financial markets infrastructure by ensuring the reliability, availability, and performance of Institutional Trade Processing (ITP) platforms that support cross-border equity and debt trade processing and settlement.Leveraging Site Reliability Engineering (SRE) principles, you will support a portfolio of 40+ mission-critical applications across a modern ecosystem of AWS, OpenShift Container Platform (OCP), Kafka, **IBM MQ**, and distributed systems. You will play a key role in driving operational excellence, improving resiliency, reducing operational risk, and advancing automation across critical trade processing platforms.Working closely with globally distributed teams across Application Development, Infrastructure, Cloud, Network, and Operations, you will help deliver stable, scalable, and highly available services that support DTCC's mission-critical business functions.Your Primary Responsibilities:Production Reliability & Incident ManagementEnsure the availability, stability, and performance of mission-critical applications.Lead incident response, troubleshooting, and root cause analysis (RCA) activities.Drive preventative solutions that improve resiliency and reduce recurring issues.Operational Excellence & ResiliencySupport application recovery, failover, disaster recovery (DR), and business continuity activities.Maintain operational readiness across a portfolio of enterprise applications.Support critical processing schedules and service-level commitments.Change, Release & AutomationSupport application deployments, releases, and vendor upgrades.Drive automation initiatives that improve efficiency and reduce operational risk.Enhance monitoring, alerting, observability, and operational tooling.Collaboration & GovernancePartner with Development, Infrastructure, Cloud, Database, Network, Security, and Product teams to ensure platform reliability.Support audit, risk, compliance, and operational control requirements.Build strong partnerships across globally distributed teams to drive continuous improvement.## Requirements & SkillsQualificationsBachelor’s degree preferred or equivalent practical experience6–8 years of experience supporting enterprise applications in complex production environmentsTalents Needed for Success:Core TechnologiesJava/J2EEOracle, SQL, **DB2****IBM MQ**, KafkaSplunk, Grafana, AutoSysServiceNow and ITILLinux/UnixAWSRequired ExperienceStrong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.Experience supporting enterprise-scale, distributed applications in production environments.Experience with cloud technologies and modern infrastructure platforms.Understanding of messaging systems, middleware, and integration technologies (**IBM MQ**, Kafka, IIB, or similar).Exposure to container platforms such as OpenShift, Kubernetes, or Docker.Strong troubleshooting, analytical, and problem-solving skills.Preferred skillsKafka and event-driven architecture experience.**Mainframe** exposure (**JCL**, batch processing, job monitoring).Python or other scripting languages.Financial Services, Capital Markets, or Securities Processing experience.AI-driven automation or operational efficiency initiatives.Enterprise integration and distributed processing platforms.## How to ApplyApply directly through the application link above### Technologies* JCL* DB2* Mainframe* Ibm Mq