Application Support Engineer

MACHINE LEARNING TECHNOLOGIES LLC; Idaho Falls (ID); On-site; USD 82,000 - 117,000; Full time

Job summary

Machine Learning Technologies LLC in Idaho Falls is seeking an Application Support Engineer with 3-5 years of experience in investment management environments. The role emphasizes SQL, Python, production support, incident management, data integrity, and close collaboration with business users and tech teams.

The candidate will monitor systems, resolve issues, deploy releases, and contribute to runbooks and knowledge articles while maintaining high availability and strong operational discipline.

Qualifications

• 3-5 years of experience supporting business-critical applications in an investment management environment.
• Strong expertise in SQL and Python for troubleshooting and automation.
• Experience with incident management, data quality, and production support processes.

Responsibilities

• Provide day-to-day production support for investment and data applications with high availability.
• Monitor and resolve accounting, performance, pricing, and data quality issues.
• Support portfolio accounting, performance measurement, attribution, and benchmarking processes.

Skills

SQL

Python

Production support

Incident management

Investment domain

Job description

Job Description

• Job ID: J53913
• Job Title: Application Support Engineer
• Location: Idaho, ID
• Duration: 9 Months + Extension
• Domain Exposure: Government
• Client: To Be Discussed Later
• Employment Type: W-2, 1099, C2C
• Work Authorization: US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other
• Duration: 12 Months + Extension
• Bill Rate: 72/hour
• Employment Type: W-2, 1099, C2C
• Client: To Be Discussed Later
• Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD

We are seeking a highly motivated Application Support Engineer with 3-5 years of experience supporting business-critical applications within an investment management environment. The ideal candidate will bring strong expertise in SQL, Python, production application support, incident management, and investment process understanding. This role requires close collaboration with business users, technology teams, and vendors to ensure platform stability, data integrity, and seamless operational support.

Key Responsibilities

• Provide day-to-day production support investment and data applications, ensuring high availability and operational stability
• Monitor and resolve accounting, performance, pricing, and data quality exceptions.
• Support portfolio accounting, performance measurement, attribution, and benchmark processes.
• Monitor application health, troubleshoot issues, and perform root cause analysis for production incidents.
• Investigate and resolve application, data, and performance issues across multiple systems and databases.
• Develop and enhance SQL queries and Python scripts to support troubleshooting, monitoring, reconciliation, and automation.
• Partner with Operations, Portfolio Management, Compliance, and Technology teams to troubleshoot issues and implement solutions.
• Perform application deployments, release validations, and post-deployment monitoring.
• Identify recurring issues and drive automation and process improvements to reduce operational risk.
• Create and maintain support documentation, runbooks, and knowledge articles.
• Participate in on-call support and provide timely communication during production incidents

Equal Opportunity Employer

We are an equal opportunity employer.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.