Application Support Engineer

Robotics Technologies LLC; Idaho; On-site; USD 84,000 - 114,000; Full time

Job summary

Robotics Technologies LLC seeks a capable Application Support Engineer to maintain and improve critical investment applications from Idaho. You will work closely with business users, technology teams, and vendors to ensure platform stability, data integrity, and smooth operational support.

The role emphasizes strong SQL and Python skills, production support, and incident management in a fast-paced investment environment.

Qualifications

• 3-5 years of experience in application support within a financial services/investment environment.
• Strong SQL and Python skills for production support and data analysis.
• Experience with incident management and understanding investment processes.

Responsibilities

• Provide day-to-day production support for investment and data applications, ensuring high availability and operational stability.
• Monitor and resolve accounting, performance, pricing, and data quality exceptions.
• Support portfolio accounting, performance measurement, attribution, and benchmark processes.
• Monitor application health, troubleshoot issues, and perform root cause analysis for production incidents.
• Investigate and resolve application, data, and performance issues across multiple systems and databases.
• Develop and enhance SQL queries and Python scripts to support troubleshooting, monitoring, reconciliation, and automation.
• Partner with Operations, Portfolio Management, Compliance, and Technology teams to troubleshoot issues and implement solutions.
• Perform application deployments, release validations, and post-deployment monitoring.
• Identify recurring issues and drive automation and process improvements to reduce operational risk.
• Create and maintain support documentation, runbooks, and knowledge articles.
• Participate in on-call support and provide timely communication during production incidents

Skills

SQL

Python

Production support

Incident management

Investment domain knowledge

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Title:Application Support Engineer
Location: Idaho,ID
Duration: 12 Months + Extension
Bill Rate: 72/hour
Job Type: W-2, 1099, C2C
Client: To Be Discussed Later
Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD

Job Description

We are seeking a highly motivated Application Support Engineer with 3-5 years of experience supporting business-critical applications within an investment management environment. The ideal candidate will bring strong expertise in SQL, Python, production application support, incident management, and investment process understanding. This role requires close collaboration with business users, technology teams, and vendors to ensure platform stability, data integrity, and seamless operational support.

Key responsibilities :

• Provide day-to-day production support investment and data applications, ensuring high availability and operational stability
• Monitor and resolve accounting, performance, pricing, and data quality exceptions.
• Support portfolio accounting, performance measurement, attribution, and benchmark processes.
• Monitor application health, troubleshoot issues, and perform root cause analysis for production incidents.
• Investigate and resolve application, data, and performance issues across multiple systems and databases.
• Develop and enhance SQL queries and Python scripts to support troubleshooting, monitoring, reconciliation, and automation.
• Partner with Operations, Portfolio Management, Compliance, and Technology teams to troubleshoot issues and implement solutions.
• Perform application deployments, release validations, and post-deployment monitoring.
• Identify recurring issues and drive automation and process improvements to reduce operational risk.
• Create and maintain support documentation, runbooks, and knowledge articles.
• Participate in on-call support and provide timely communication during production incidents

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.