Application Support Engineer

Artificial Intelligence Technologies LLC; Idaho; On-site; USD 84,000 - 114,000; Full time

Job summary

Artifintech is seeking an Application Support Engineer in Idaho to support business-critical applications in an investment management environment. You will use SQL and Python to troubleshoot, monitor health, and resolve incidents, working closely with Operations, Portfolio Management, Compliance, and Technology teams.

The role requires 3–5 years of relevant experience, strong production support skills, and a good understanding of investment processes.

Qualifications

• 3–5 years of experience supporting business-critical applications in investment management.
• Strong expertise in SQL and Python for production support and incident management.
• Understanding of investment processes and data quality controls.

Responsibilities

• Provide daily production support for investment/data apps ensuring high availability.
• Monitor and resolve data, pricing, and performance exceptions.
• Support portfolio accounting and performance measurement processes.
• Monitor health, troubleshoot, and perform root cause analysis of production incidents.
• Investigate issues across systems and databases.
• Enhance SQL queries and Python scripts for troubleshooting and automation.
• Collaborate with Operations, Portfolio Management, Compliance, and Technology.
• Perform deployments, validations, and post-deploy monitoring.
• Identify recurring issues and drive automation to reduce risk.
• Create/update runbooks and knowledge articles.
• Participate in on-call support with timely incident communication.

Skills

SQL

Python

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Title:Application Support Engineer
Location: Idaho,ID
Duration: 12 Months + Extension
Bill Rate: 72/hour
Job Type: W-2, 1099, C2C
Client: To Be Discussed Later
Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD

Job Description

We are seeking a highly motivated Application Support Engineer with 3-5 years of experience supporting business-critical applications within an investment management environment. The ideal candidate will bring strong expertise in SQL, Python, production application support, incident management, and investment process understanding. This role requires close collaboration with business users, technology teams, and vendors to ensure platform stability, data integrity, and seamless operational support.

Key responsibilities :

• Provide day-to-day production support investment and data applications, ensuring high availability and operational stability
• Monitor and resolve accounting, performance, pricing, and data quality exceptions.
• Support portfolio accounting, performance measurement, attribution, and benchmark processes.
• Monitor application health, troubleshoot issues, and perform root cause analysis for production incidents.
• Investigate and resolve application, data, and performance issues across multiple systems and databases.
• Develop and enhance SQL queries and Python scripts to support troubleshooting, monitoring, reconciliation, and automation.
• Partner with Operations, Portfolio Management, Compliance, and Technology teams to troubleshoot issues and implement solutions.
• Perform application deployments, release validations, and post-deployment monitoring.
• Identify recurring issues and drive automation and process improvements to reduce operational risk.
• Create and maintain support documentation, runbooks, and knowledge articles.
• Participate in on-call support and provide timely communication during production incidents

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.