Application Support Engineer

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Flexible Boston office visits

Job summary

Ladders is seeking an Application Support Engineer to join a leader in the Enterprise Technology space. This role focuses on resolving complex technical issues for customers, with emphasis on application support, troubleshooting, and clear communication across technical and customer-facing teams. Location: Remote - US-based candidates only; no visa sponsorship.

Compensation: $110,000 – $130,000 annually. You will work with R&D and Customer Success to accelerate issue resolution and contribute to

Qualifications

• Bachelor’s degree in Information Systems, Engineering, Computer Science, or a related field.
• Strong written and verbal communication, capable of conveying technical information clearly.
• Proven ability to resolve complex technical issues and learn continuously.
• Highly organized and able to manage multiple tasks and cases effectively.
• Experience with Java/JavaScript and API integration; low-code platforms preferred.

Responsibilities

• Independently resolve customer issues related to the platform and application development.
• Conduct thorough troubleshooting and analysis of reported issues in a low-code environment.
• Communicate effectively with R&D and Customer Success Managers to facilitate issue resolution and product feedback.
• Make autonomous decisions to improve customer experience and swiftly address concerns.
• Prioritize tasks based on problem severity and impact on customer operations.
• Manage customer expectations by adhering to SLAs and being transparent about incident prioritization.

Skills

Communication skills

Issue resolution

Organization

Low-code platforms

Java

JavaScript

APIs

Customer service experience

Education

Bachelor’s degree in Information Systems, Engineering, Computer Science, or related field

Tools

Java

JavaScript

APIs

Low-code platforms

Job description

For our client, we are seeking a Application Support Engineer to join the team of a leader in the Enterprise Technology space.

This role will focus on resolving complex technical issues for customers, with an emphasis on application support, troubleshooting, and clear communication across technical and customer-facing teams. The position requires strong judgment, disciplined prioritization, and a proactive approach to improving the customer experience in a fast-paced software environment. You will work closely with R&D and customer success partners to accelerate issue resolution and support ongoing product improvement.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Independently resolve customer issues related to the platform and application development
• Conduct thorough troubleshooting and analysis of reported issues in a low-code environment
• Communicate effectively with R&D and Customer Success Managers to facilitate issue resolution and product feedback
• Make autonomous decisions to improve customer experience and swiftly address concerns
• Prioritize tasks based on problem severity and impact on customer operations
• Manage customer expectations by adhering to Service Level Agreements and being transparent about incident prioritization

Qualifications

• Bachelor’s degree in Information Systems, Engineering, Computer Science, or a related field
• Strong written and verbal communication skills for conveying technical information
• Proven ability to resolve complex technical issues and engage in continuous learning
• Highly organized and able to manage multiple tasks and cases effectively
• Understanding of programming languages such as Java and JavaScript and integration concepts such as APIs, with experience in low-code platforms preferred
• Prior technical support or customer service experience is advantageous
• Flexibility to work from the Boston office a few times yearly

Benefits

• Access to comprehensive health and wellness benefits
• Flexible work arrangements with occasional office visits in Boston to promote collaboration
• Professional development opportunities within a dynamic, technology-driven environment

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.