Application Support Analyst: Solve, Support & Improve Tech

First Command; Fort Worth, Northern (TX, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

First Command in Fort Worth, Texas, seeks an Application Support Analyst to maintain and support our technology solutions and related business processes. You will troubleshoot issues, assist end users, and document investigations for hand-off to development teams, while collaborating with internal partners to keep systems reliable.

Responsibilities include creating clear documentation, participating in root cause analysis, supporting agile releases, and seeking opportunities to improve processes

Qualifications

• Bachelor’s degree preferred.
• 4-year degree in CS, CS programming or MIS or 2+ years of experience.
• SQL knowledge required.
• Experience with web-based technologies and Windows OS.
• Ability to work independently and as part of a team.
• Strong troubleshooting and debugging skills.

Responsibilities

• Engage with end users and provide a genuine experience
• Work with internal and external partners to resolve escalated issues
• Proactively build relationships with internal and external partners
• Perform extensive research of issues and document investigation for hand-off to development teams
• Identify, document, and communicate workaround procedures to stakeholders
• Create documentation that can be understood by various audiences
• Participate in Root Cause Analysis efforts to ensure issues are addressed and identify improvements
• Engage agile teams to learn new capabilities for release readiness
• Continued education of First Command processes to better support the business
• Participates in executing test plans created around new capabilities
• Support Management and proactively seek out improvement initiatives
• Ability to work independently and self-motivate
• Organize, lead, and/or facilitate team meetings with Business Owners, Partners, etc.

Skills

SQL

Teamwork

Troubleshooting

Web-based technologies

Windows OS

Education

Bachelor’s Degree

4-year Degree in CS/Programming/MIS

Job description

First Command in Fort Worth, Texas, seeks an Application Support Analyst to maintain and support our technology solutions and related business processes. You will troubleshoot issues, assist end users, and document investigations for hand-off to development teams, while collaborating with internal partners to keep systems reliable.

Responsibilities include creating clear documentation, participating in root cause analysis, supporting agile releases, and seeking opportunities to improve processes