IT Support Specialist II - Fort Worth

Atwell, LLC; Burleson (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Generous PTO

Bonuses

401(k) match

Tuition assistance

Wellness reimbursement

Medical/dental/vision

Job summary

Atwell, LLC is seeking a Technology Specialist II based in the Fort Worth area to provide hands-on technology support across the organization. You will troubleshoot hardware, software, network, and mobile device issues and assist with deployment and maintenance of technology.

You will respond to requests in person, by phone, and electronically, document steps in the ticketing system, and collaborate with senior staff on projects.

Qualifications

• Minimum five years of professional technology support experience, preferably in a corporate setting.
• Experience supporting a large organization with a formal service desk and ticketing system.
• Strong troubleshooting skills across hardware, software, accounts, mobile devices, and connectivity.
• Familiarity with Active Directory and basic networking concepts.
• Experience deploying and supporting workstations and business applications.
• Experience in IT asset inventory and device management processes.
• Ability to work independently, take initiative, and document work clearly.
• Excellent customer service and communication skills.

Responsibilities

• Respond to technical requests in person, by phone, and electronically.
• Diagnose and resolve hardware, software, account access, and connectivity issues.
• Document requests, steps, and resolutions in the ticketing system.
• Set up and deploy workstations, printers, servers, and network equipment.
• Install and support approved software and company tools.
• Support Active Directory functions and user access issues.
• Manage company mobile devices and related provisioning.
• Maintain accurate IT asset inventory records.
• Provide technical support for Autodesk applications.
• Communicate technical information to both technical and non-technical staff.
• Follow security policies and escalation processes.
• Stay current on system updates and technology changes.
• Lead or support technology projects and initiatives.
• Collaborate with senior team members while handling day-to-day tasks.

Skills

Active Directory

Hardware troubleshooting

Software deployment

IT support

Mobile devices

Networking concepts

Documentation

Customer service

Education

Bachelor’s degree in information technology / related field

Tools

Microsoft Active Directory

Job description

Atwell, LLC is seeking a Technology Specialist II based in the Fort Worth area to provide hands-on technology support across the organization. You will troubleshoot hardware, software, network, and mobile device issues and assist with deployment and maintenance of technology.

You will respond to requests in person, by phone, and electronically, document steps in the ticketing system, and collaborate with senior staff on projects.