Application Support Analyst

Business Centric Technology; Irving (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision withployer

Healthcare FSA & telehealth options

Paid vacation, sick leave & holidays

Ongoing learning and development

Job summary

Business Centric Technology is seeking an Application Support Analyst to stabilize critical retail and distribution systems in Irving, TX. You will own production issues, work with Salesforce, Sterling OMS, and Boomi, and partner with business teams to deliver practical, user-focused solutions.

The role requires 3+ years of hands-on support experience, strong troubleshooting, and the ability to juggle multiple priorities in a fast-paced environment.

Qualifications

• 3+ years of hands-on application or production support experience.
• Experience supporting retail, distribution, ERP, and/or supply chain systems.
• Strong troubleshooting with a structured, analytical approach.
• Experience working with ticketing systems like ServiceNow.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver production support for core business applications, including Salesforce, Sterling OMS, BY WMS, Boomi, and related systems.
• Own and manage production support tickets, investigating, troubleshooting, and resolving issues with a focus on user experience.
• Partner with business stakeholders to understand issues and deliver practical solutions.
• Collaborate with a global team (onshore + offshore) to track, prioritize, and resolve incidents.
• Ensure all tickets meet SLA commitments and maintain high-quality documentation.
• Perform root cause analysis and identify opportunities for system and process improvements.
• Escalate complex issues to Level 3 support when needed and follow through to resolution.
• Contribute ideas to improve workflows and system reliability.

Skills

Troubleshooting

Multi-priority management

Communication

Tools

Salesforce

Sterling OMS

BY WMS

Boomi

ServiceNow

Job description

If you enjoy solving problems, collaborating with business and technical teams, and making a real impact, this role is for you! The Application Support Analyst will be at the center of critical systems that power retail and distribution operations, ensuring everything runs smoothly while continuously improving processes.

This is direct-hire position (NOT Contract/C2C) located in Irving, TX.

Work onsite Mon - Thu at the Irving, TX office (from home on Fridays_.

COMP:

$75k to $85K base salary range

WHAT’S IN IT FOR YOU:

• Medical, dental, and vision with employer contributions
• Healthcare FSA & telehealth options
• Paid vacation, sick leave & holidays
• Ongoing learning and development programs

WHAT YOU’LL BE DOING:

• Deliver production support for core business applications, including Salesforce, Sterling OMS, BY WMS, Boomi, and related systems.
• Own and manage production support tickets, investigating, troubleshooting, and resolving issues with a strong focus on user experience
• Partner closely with business stakeholders to understand issues and deliver practical solutions
• Collaborate with a global team (onshore + offshore) to track, prioritize, and resolve incidents
• Ensure all tickets and requests meet SLA commitments while maintaining high-quality documentation
• Perform root cause analysis and identify opportunities for system and process improvements
• Escalate complex issues to Level 3 support when needed and follow through to resolution
• Contribute ideas to improve workflows, reduce recurring issues, and enhance system reliability

WHAT YOU’LL BRING:

• 3+ years of hands-on application or production support experience
• Experience supporting retail, distribution, ERP, and/or supply chain systems
• Strong troubleshooting skills with a structured, analytical approach
• Experience working with ticketing systems like ServiceNow
• Ability to manage multiple priorities in a fast-paced environment
• Clear, professional communication with both technical and non-technical users